Reservations Agent

[{{ $ctrl._job.status.name | translate}}] Reservations Agent
Swissotel Merchant Court

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Job description

 

 

 

Quality in Life

 

At Swissôtel Hotels & Resorts Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.

 

 

Reservations Agent

 

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

 

• To consistently offer professional, friendly and engaging service• To enter room reservation requests using the Property Management System• To enter rooming lists while ensuring accuracy, as required• To update reservations ensuring a flawless check in and check out process• To ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities • To liaise with sales and other departments as required• To answer telephone and email inquiries in a timely manner• To assist guests regarding hotel facilities in an informative and helpful way• To follow department policies, procedures and service standards• To follow all safety policies  • Other duties as assigned

 

Qualifications:

We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:

 

• Previous customer related experience required• Previous Property Manager System experience preferred• Computer literate in Microsoft Window applications required• Strong interpersonal and problem solving abilities• Highly responsible & reliable• Ability to work well under pressure in a fast paced environment• Ability to work cohesively with fellow colleagues as part of a team• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position:  Physical aspects of the position include but are not limited to the following: • Frequent sitting throughout shift

 

Swissôtel Hotels & Resorts

Swissôtel Hotels & Resorts offers broad career development possibilities within a growing international group and competitive conditions of employment.

 

If you feel you are ready for your next professional challenge, send us your application today. 

 

Requirements

See description

Job type
Full-time
Location
Singapore River, Singapore
Department
Other
Starting in
As soon as possible
Duration of the contract
Indefinite

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