Reservations Agent

About the job

SWOT Hospitality is looking for a Reservations Agent with a can-do attitude to join one of our restaurant in Dubai.
  • SWOT Hospitality offers you an extraordinary work experience to grow and develop with our amazing diverse workforce. Also, We do provide duty meals for all our employees.
  • Department: F&B service

About you

An idea candidate must have a minimum of 1-2 of years experience into reservation agent, customer service or significant experience in Hospitality industry.
A High school diploma or an equivalent and additional experience, education or certifications is a plus.
Fluency in English and Knowledge of a second language is a plus.
Ability to manage large amounts of inbound and outbound calls and ensure reservations/group reservations in the outlets are handled properly in a timely manner.
Identify customer needs, clarify information, research every issue and provide solutions or alternatives.
Build sustainable relationships and engage with customers.
Strong phone and verbal communication skills along with active listening skills.
Candidate must be a multi-tasker, adaptable and Customer focused.
  • Language required: English.

The company

ABOUT
Swot Hospitality is a management and consulting company, inspired by the vision to support owners and investors in developing innovative, intelligent, and well-executed concepts that brings food and beverage to life.

PROMISE
Our promise is to create a new era of lifestyles and desires in how tomorrow’s guests will eat, drink, socialize, and entertain.

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Reservations Agent

Dubai, United Arab Emirates

Full-time, Indefinite

Start Date:

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