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Night Manager
Taj Dubai


Job description

Assists the Front Office Manager in the daily operations of the Front Office. In the absence of the Front Office Manager, covers his duties. Trains and develops a strong front office team. His critical duties would require him to –
• Analyze the day’s arrivals and departures for - VIPs, groups and FITs, and ensure a smooth check-in, check–out and baggage delivery. Decide to offer late check-outs as applicable.
• Conduct a rate check on daily basis. Provide authorization to pass discounts and allowances.
• To ensure room allocation is done for all arriving guests as per preferences.
• To maintain up-to date information on room rates, current promotions, offers and packages.
• To prepare, understand and communicate all relevant daily, weekly and monthly reports and statistics. Collate and check daily reports and send the reports to the concerned departments. Ensure that processes are followed within the guidelines laid down. Monitor compliance through surprise checks. Discuss non-compliance with the associates and point out areas of concern.
• To maintain and settle the guest ledger rendering accountability for the days transactions.
• Collate and analyze potential business. Track potential clientele, capture their current preferences and incorporate upselling strategies along with guest interactions. Offer personalize service in coordination within the sub department.
• Coordinate and liaison with relevant departments (within front office or across departments) to ensure speedy and urgent closure on guest requests/ queries. Act as the "single point of contact" in the shift for any guest related actions by seamlessly working with different departments.
• Forecast the following day’s arrivals and departures based on the current status featuring on the system. Make rosters and action plans accordingly.
• To ensure that all check-ins and check-outs are handled smoothly as per standards.
• Assist the reception, cashiers and duty managers when short staffed or busy and manage sold out dates during seasonal peaks.
• To ensure speedy and timely actions during emergency situations as per SOP guidelines.
• To ensure confidentiality of guests and hotel information is maintained. Protect tools, equipment or other assets in accordance with standard operating procedure including key control.
• Respond to guest queries and take decisions regarding service recovery. Consult supervisor on upgrades, complimentary stay etc. Guide team to provide accurate information; handle escalations. Track the potential clientele, capture their current preferences and incorporate upselling strategies within guest interactions. Personalize service in coordination with the sub-departments.
• Ensure regulatory compliance on shift and all process related audits are adhered to.
• Create duty roster of staff. Conduct team briefings and debriefing including critical communication cascade of departmental information
• Guide team to provide accurate information; handle escalations. Provide appropriate induction and train associates to handle customers and empower them to offer suitable solutions. Given input of performance of associates to AFOM, guide associates with respect to career needs. Ensure proper grooming of staff.
• In addition to the above mentioned duties and job functions, any other assignment given on an occasional basis or daily basis by the immediate superior or the management.
• Adherence to the Tata code of conduct, safety policies and values of the organization as defined.


• Diploma / Degree in Hotel Management in Hospitality/Tourism/Hotel Management
• 03 years
• Front Office procedural knowledge, room inventory management, revenue management, reservations procedures, financial acumen, cross-functional knowledge.
• Result Orientation, Customer Focus, Interpersonal Skills, People Management, Decision Making


Job type
Dubai, United Arab Emirates
Concierge, Reception
English, Arabic (optional)
Starting in
As soon as possible
Duration of the contract

Taj Dubai

An intoxicating fusion of extravagance, heritage and contemporary style, Taj Dubai occupies a prime location, in the Emirates’ most famous city. The hotel’s 296 lavish rooms are a mix of rich Indian artistry and traditional influences, suffused with a cool, vibrant twist. Multiple room offers stunning views of the majestic Burj Khalifa.

Conveniently located at the Burj Khalifa precinct, Taj Dubai is a mere five minutes from the famed Downtown area and Dubai Mall. The airport is only nine miles (15 kms) away, making this one of the most coveted locations for business travellers and tourists alike. The hotel offers the ideal vantage point to watch the bustling city assume its glamorous, late-evening avatar. With iconic landmarks like Palm Jumeirah and Dubai Fountain in close proximity, Dubai's glitzy nightlife is a stone’s throw away.

Taj Dubai is a culinary gateway to modern twists on traditional gourmet dishes, inspired by a medley of countries and cultures. Delight in international cuisine at the global eatery, Tesoro. Savour exquisite Indian cuisine at Bombay Brasserie, the hotel’s vibrant restaurant and lounge bar. Sample delectable fusion dishes at The Eloquent Elephant, the lively gastro pub. Enjoy afternoon tea, finger foods and cocktails at Byzantium Lounge and indulge in the finest champagnes and wines accompanied by healthy Mediterranean bites at Treehouse.

The craft of our master chefs and impeccable service perfectly complement the ultimate location, amenities and large selection of venues of this luxury hotel. This makes Taj Dubai the preferred venue for your business presentations, functions and special banquets. The hotel’s stunning Opera Ballroom can host up to 500 people. Choose from a selection of meeting rooms, a large boardroom, a pre-function foyer area, and an outdoor pool deck for cocktails and events.

The hotel’s fully equipped fitness centre is ideal for a rejuvenating workout, while the Jiva Spa works wonders on your body and mind.

Come, experience the Emirates like royalty!

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