This position is now filled, but there are more Reception jobs in Dubai

[{{ $ctrl._job.status.name | translate}}]
Telephone Operator
Taj Dubai

Posted

Job description

To ensure smooth and efficient operation of the telephone exchange.
To keep the work area neat and tidy.
To be polite, courteous, alert and helpful at all times.
To answer a call within three rings.
To attend all incoming/outgoing calls with accuracy and courtesy.
To observe instructions if any, from a guest before connecting the call.
To ensure that calls are properly connected.
To be polite and patient while talking to a guest.
To know extensions of all staff and executives along with their designations.
To know names of all restaurants, their timings and types of cuisines served.
To have knowledge about the workings of different department and their locations.
To read the instructions book, Banquet function list, Chambers function list daily.
To know names and location for the hotels in The Taj Group along with the names of the respective General Managers.
To keep a track of Guest locators on Fidelio.( Instructions slips).
To have knowledge of operation of console, Opera, Guest Administration console.
To have knowledge of accessing the Voice Mail System from the guest rooms and extensions.
To follow procedures for handling emergencies – Fire/Bomb scare/ Guest or staff stuck in lifts.
To know the telephone numbers and procedure for contacting doctor/ambulance in emergencies.
Constantly update telephone numbers, other information on Fidelio.
To note any new information/changes in the instruction books for knowledge for other colleagues.
To keep abreast the changes regarding numbers/other facilities e.g., areas codes, country codes, world time, charges etc.
To know the procedures for wake up calls, feeding wake up calls on the console, making a note of FITs/Crew/Group in the Main wake call sheet.
To keep a track of wake calls on the printer and giving reminder calls.
To know the procedure for dealing with wake calls that are not answered by the guests.
To learn the procedures for making trunk calls.
To write down the name of the person booking the call, their extension, the place they want the call to be placed, the duration for the time they speak and the charges in the project trunk call book.
To handle bookings of AT&T calls
To observe telephone manners and proper grooming at work as per company guidelines
Adherence to the guidelines mentioned in the TPAM and TCOC and thorough adherence to the IT etiquettes is to be followed.
To always adhere to personal grooming as per the standards laid down by the hotel and maintain high standards of grooming.
To perform any duties/responsibilities as may be assigned from time to time by persons placed in authority over you.

Requirements

To abide by the mission statement of the hotel, and of the department.
To ensure smooth and efficient operation of the telephone exchange.
To keep the work area neat and tidy.
To be polite, courteous, alert and helpful at all times.
To answer a call within three rings.
To attend all incoming/outgoing calls with accuracy and courtesy.
To observe instructions if any, from a guest before connecting the call.
To ensure that calls are properly connected.
To be polite and patient while talking to a guest.
To know extensions of all staff and executives along with their designations.
To know names of all restaurants, their timings and types of cuisines served.
To have knowledge about the workings of different department and their locations
To read the instructions book, Banquet function list, Chambers function list daily.
To know names and location for the hotels in The Taj Group along with the names of the respective General Managers.
To keep a track of Guest locators on Fidelio.( Instructions slips).
To have knowledge of operation of console, Opera, Guest Administration Console.
To have knowledge of accessing the Voice Mail System from the guest rooms and extensions.
To follow procedures for handling emergencies – Fire/Bomb scare/ Guest or staff stuck in lifts.
To know the telephone numbers and procedure for contacting doctor/ambulance in emergencies.
Constantly update telephone numbers, other information on Fidelio.
To note any new information/changes in the instruction books for knowledge for other colleagues.
To keep abreast the changes regarding numbers/other facilities e.g., areas codes, country codes, world time, charges etc.
To know the procedures for wake up calls, feeding wake up calls on the console, making a note of FITs/Crew/Group in the Main wake call sheet.
To keep a track of wake calls on the printer and giving reminder calls.
To know the procedure for dealing with wake calls that are not answered by the guests.
To learn the procedures for making trunk calls.
To write down the name of the person booking the call, their extension, the place they want the call to be placed, the duration for the time they speak and the charges in the project trunk call book.
To handle bookings of AT&T calls
To observe telephone manners and proper grooming at work as per company guidelines.
Adherence to the guidelines mentioned in the TPAM and TCOC and thorough adherence to the IT etiquettes is to be followed.
To always adhere to personal grooming as per the standards laid down by the hotel and maintain high standards of grooming.
To perform any duties/responsibilities as may be assigned from time to time by persons placed in authority over you.

Details

Job type
Full-time
Location
Dubai, United Arab Emirates
Department
Reception
Languages
English, Arabic (optional)
Starting in
As soon as possible
Duration of the contract
Indefinite
Positions available
2

Taj Dubai

An intoxicating fusion of extravagance, heritage and contemporary style, Taj Dubai occupies a prime location, in the Emirates’ most famous city. The hotel’s 296 lavish rooms are a mix of rich Indian artistry and traditional influences, suffused with a cool, vibrant twist. Multiple room offers stunning views of the majestic Burj Khalifa.

Conveniently located at the Burj Khalifa precinct, Taj Dubai is a mere five minutes from the famed Downtown area and Dubai Mall. The airport is only nine miles (15 kms) away, making this one of the most coveted locations for business travellers and tourists alike. The hotel offers the ideal vantage point to watch the bustling city assume its glamorous, late-evening avatar. With iconic landmarks like Palm Jumeirah and Dubai Fountain in close proximity, Dubai's glitzy nightlife is a stone’s throw away.

Taj Dubai is a culinary gateway to modern twists on traditional gourmet dishes, inspired by a medley of countries and cultures. Delight in international cuisine at the global eatery, Tesoro. Savour exquisite Indian cuisine at Bombay Brasserie, the hotel’s vibrant restaurant and lounge bar. Sample delectable fusion dishes at The Eloquent Elephant, the lively gastro pub. Enjoy afternoon tea, finger foods and cocktails at Byzantium Lounge and indulge in the finest champagnes and wines accompanied by healthy Mediterranean bites at Treehouse.

The craft of our master chefs and impeccable service perfectly complement the ultimate location, amenities and large selection of venues of this luxury hotel. This makes Taj Dubai the preferred venue for your business presentations, functions and special banquets. The hotel’s stunning Opera Ballroom can host up to 500 people. Choose from a selection of meeting rooms, a large boardroom, a pre-function foyer area, and an outdoor pool deck for cocktails and events.

The hotel’s fully equipped fitness centre is ideal for a rejuvenating workout, while the Jiva Spa works wonders on your body and mind.

Come, experience the Emirates like royalty!

Other suggested jobs

{{:: 'Front Office Receptionist' | ellipsis : 40 : true }}

{{:: 'Shangri-la Hotel, Dubai' | ellipsis : 35 : true }}

{{:: 'Team Leader - Front Desk' | ellipsis : 40 : true }}

{{:: 'Al Jaddaf Rotana' | ellipsis : 35 : true }}

{{:: 'Front Desk Associate' | ellipsis : 40 : true }}

{{:: 'Taj Dubai' | ellipsis : 35 : true }}

{{:: 'Guest Relations/ Receptionist' | ellipsis : 40 : true }}

{{:: 'Ishraq Hospitality' | ellipsis : 35 : true }}
Other jobs
Waiter - Bar Experience.
Dubai, United Arab Emirates
Hostess
Dubai, United Arab Emirates
Front Desk Associate
Dubai, United Arab Emirates
Housekeeping Attendant
Dubai, United Arab Emirates