[{{ $ctrl._job.status.name | translate}}] Assistant Front Office Manager - Night - The Abu Dhabi EDITION
The Abu Dhabi EDITION

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Job description

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. Our hotels are stunning microcosms of the world's top cities, featuring the finest in dining, entertainment, nightlife, and service to create an enchanting experience that makes your spirit soar!

But to create this magical experience, we need you.

EDITION is hiring warm, out-going, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.

We invite you to join us today.

Job Summary


Assists the Front Office Manager in supporting property operations by administering Front Desk functions and supervising employees on a daily basis, always ensuring that the highest levels of hospitality and service are provided. Areas of responsibility include all Front Desk functions and the employees of the Front Desk. Directs and works with employees to carry out procedures ensuring an efficient check in and check out process, supports the tracking and resolution of service issues and strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Serves as the property Manager on Duty both during day and overnight shifts in a rotation basis. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby.


Supporting Management of the Front Desk Team
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision-making; demonstrates honesty/integrity; leads by example.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Supervises and leads employees. Understanding employee positions well enough to perform duties in employees' absence.
  • Manages all day-to-day operations at the Front Desk. 
  • Serves as a role model to demonstrate appropriate behaviors.
  • Establishes and maintains open, collaborative relationships with employees.
  • Ensures employee recognition is taking place on all shifts.
    As Manager on Duty
  • Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided.
  • Represents property management in resolving any guest or property related situation.
  • Communicates any variations to the established norms to the appropriate department in a timely manner.
  • Sends copy of MOD report to all departments on a daily basis.
  • Manages the flow of questions and directs guests within the lobby.
  • Understands and complies with loss prevention policies and procedures.
    As a Night Manager
  • Serves as the property Manager on Duty and oversees all property operations during the overnight shift.
  • Responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel.
  • Manages all period-end inventories.
  • Monitors and ensures compliance with all guidelines to operations.
  • Responsible for the completion of the various daily audit reports requested by the Finance team.  
  • Responsible for the reporting of any potential safety or security hazards to management.
  • Deals with all emergencies by responding proactively and in the most professional and efficient manner.         
    Maintaining Front Desk Goals
  • Manages day-to-day operations, ensuring quality standards and meeting the expectations of the guests on a daily basis.
  • Develops specific goals and plans to prioritize, organize, and accomplish them.
  • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Ensures that regular on-going communication is happening with employees to create awareness of business objectives.
  • Communicates expectations and recognizes performance in order to produce desired results.
  • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
  • Monitors daily guest feedback results and identifies trends in guest experiences, working to maximize overall hotel guest satisfaction.
  • Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
    Ensuring and Providing Exceptional Guest Service
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Collaborates with the Front Office Manager on ways to continually improve departmental service.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Provides services that are above and beyond expectations for guest satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Displays outstanding hospitality skills.
  • Empowers employees to provide excellent guest service.
  • Interacts with guests on a regular basis to obtain feedback on service levels and overall satisfaction.
  • Intervenes in any guest/employee situation as needed to ensure the integrity of the property is maintained, guest satisfaction is achieved, and employee well-being is preserved. 
    Managing Projects and Policies
  • Implements the guest recognition/service program, communicating and ensuring the process.
  • Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
  • Supervises same day selling procedures and optimum usage of the company’s upselling program to maximize room revenue and control property occupancy.
  • Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
    Supporting Projects and Policies Related to Front Office and Safety
  • Ensures compliance with all policies, standards and procedures.
  • Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
  • Understands and complies with loss prevention policies and procedures.
    Managing and Conducting Human Resource Activities
  • Facilitates various training activities as per operational and development needs.
  • Identifies the developmental needs of others by coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Provides guidance and direction to subordinates.
  • Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
  • Celebrates successes and publicly recognizes the contributions of team members.
    Additional Responsibilities
  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, email, or in person.
  • Informs and/or updates executives, peers and subordinates on relevant information in a timely manner.
  • Analyzes information and evaluates results to choose the best solution and solve problems.
  • Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
  • Communicates any variations to the established norms to the appropriate department in a timely manner.
  • Participates as needed in the investigation of employee and guest accidents.




  • Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace. 
  • Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding.
  • Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
    Managing Execution
  • Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
  • Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.
    Building Relationships
  • Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 
  • Guest Relationships - Develops and sustains relationships based on an understanding of guest needs and actions consistent with the company’s service standards.
  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
    Generating Talent and Organizational Capability
  • Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
  • Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
  • Learning and Applying Professional Expertise
  • Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
  • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
  • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
  • Guest Services - Knowledge of procedures for wake-up services, safe deposit boxes, room and property amenities, property-specific programs (e.g., kids programs), guest rewards programs, and local attractions. 
  • Front Desk - Knowledge of procedures and policies for check-in/check-out; pre-arrival planning; EDITION Rewards Program; Corporate-sponsored programs; Property based systems (i.e., MGS, MARSHA, PMS, Fidelio Opera, FOSSE, Call Accounting, Voicemail, Movies, Key); vendors, products, services, and merchandise; front desk supply management; room inventory management. 
  • Problem Resolution- Ability to record, track and resolve guest problems via property software (i.e. Guestware, FOSSE, etc.) handle emergencies, and effectively deal with guest issues and complaints.
  • Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
  • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
  • Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
  • Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
  • Writing - Communicates effectively in writing as appropriate for the needs of the audience.
Requirements are representative of minimum levels of knowledge, skills and/or abilities.  To perform this job successfully, the incumbent will possess the abilities and aptitudes to perform each duty proficiently.
  • High school diploma or GED; 2 year experience in the guest services, front desk, or related professional area.
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major;
  • At least 2 years of experience in a Supervisory role in the Front Desk, Guest Services and/or related professional area, in a Luxury and/or Lifestyle environment.


See description

Job type
Fulltime job
Abu Dhabi, United Arab Emirates
Rooms division
Starting in
As soon as possible

The Abu Dhabi EDITION

The Abu Dhabi EDITION is situated in the downtown district on the waterfront of Al Bateen in the Abu Dhabi Marina. The hotel features 198 guest rooms and 57 exclusively serviced residences. Unique food and beverage outlets include 2 signature restaurants, a gourmet market, lobby bar, pool bar and 3-story nightclub. Two pools, a state-of-the-art fitness center and spa with 7 treatment rooms are also available for hotel guests. The hotel also has over 900 square meters of meeting and event space including several meeting studios, ballrooms and boardrooms.

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