This site uses cookies
By continuing to browse this website you're agreeing to our use of cookies.
Find out more
This position just got filled, but there are more Other jobs
[Closed]

Assistant Head Concierge

The Ascott Limited UK

Posted

Assistant Head Concierge

Job Description

The Cavendish London is a 230 bedroom 4-star deluxe hotel, perfectly located in the heart of central London's Piccadilly, equidistant from Green Park and Piccadilly Circus stations.

We are a contemporary hotel, with great facilities, including 5 well equipped & stylish Meeting/Conference Rooms, along with the Mayfair Lounge & Grill, providing a fine dining experience.

Join our Front Office team as Assistant Head Concierge working with our Head Concierge, a member of Les Clefs d’Or (the Golden Keys), focusing on customer service excellence at our historical hotel!

On any given shift as an Assistant Head Concierge, you will be required to: 

  • Give our guests a highly courteous, personable welcome and departure providing accurate information and ensuring the comfort and safety or guests and visitors
  • Provide exceptional services to our guests by demonstrating full knowledge of our products, services and local area
  • Support the Head Concierge with the management of the Concierge team
  • Manages bookings and reservations and ensures that special requests are met
  • Offer restaurant and activity recommendations and assist guests in arranging transportation and excursions
  • Anticipate guests needs in order to accommodate them and provide an exceptional guest experience
  • Ensure Safety and Security procedures are adhered to for your team
  • Work closely with other team members of the hotel particularly during high volume periods whilst providing the highest service standard possible
Ideally as an Assistant Head Concierge, you must have:
  • Ability to work flexible hours (12 hours shifts) rotating across 7 days of the week
  • Minimum two years’ experience in a similar position in a 4 or 5 star hotel
  • Excellent customer service and communication skills
  • Good knowledge of London and the local area
  • Clean and full UK driving license
  • A good command of English is essential, a second language would be advantageous
  • Membership with the Golden Keys
We provide you with a uniform, meals on duty, a Perkbox membership and an abundance of training, learning & development opportunities.

About us
The Cavendish London is managed by The Ascott Limited, the world’s largest Serviced Residence owner-operator. 

The Cavendish London is accredited with a number of accolades, including being recognised as one of the top 100 Best Small Companies to work for (2010 - 2014) and one of the Top 50 Best Hospitality Employers in 2013 and 2014.

This is your opportunity to join our award winning hotel & team as an Assistance Head Concierge.
Required skills: Fluent in English, Customer Service, Concierge, Health & Safety

Details

Job type
Full-time
Location
St. James's, London, United Kingdom
Department
Other, Concierge
Languages
English
Starting in
As soon as possible
Contract duration
Indefinite
Pay range
£28000.00 per annum

The Ascott Limited - UK

The leading serviced residence owner-operators, The Ascott Limited is a Singapore-owned company with over 30,000 operating serviced residence units in key cities of the Americas, Asia Pacific, Europe and the Middle East. Currently, with more than 22,000 units under development, the Company accounts to a total of more than 53,000 units in over 300 properties.

With an award-winning portfolio spanning three prestigious brands, we offer the exclusive and refined experience of modern living, no matter where your travels take you next.