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The Ascott Limited UK

Posted 3 months ago

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Senior Receptionist

About the job

Citadines Apart’hotels offers a home away from home with contemporary and sleek studios and apartments with modern comforts, business connectivity and additional services customised to our guests’ lifestyle and needs.

Citadines offers properties in prime locations in major destinations worldwide. London offers five Citadines serviced apartment hotel residences in Holborn, Kensington, Trafalgar Square, Barbican and Islington.

We are seeking a confident and enthusiastic individual to join our Citadines Holborn Covent Garden London team. Our properties operate 24/7; therefore the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis. Night shifts are also available.

As the Senior Receptionist you will:

Ensure the Front Office team on shift offers a warm welcome and exceeds our guest expectation on a day to day basis
Lead the team, ensuring guest service scores are above the required standards
Working with all departments in the property to ensure operational efficiency
Ensuring compliance in key focus areas (service standards, financial, reporting) through the relevant administration
Act on own initiative and think ahead in order to exceed expectations
Encouraging service excellence, enhancing the guest experience
Be creative and confident in finding solutions to everyday challenges

To be successful in the role of Senior Receptionist you must have:

Minimum of 2 years’ experience as receptionist in a hotel/serviced apartment
Fluent English, both verbal and written (bilingualism is highly desirable)
Proficient level of IT systems including Microsoft Office Suite
Property Management System Experience desired (RMS)
Intermediate understanding of general health-safety & fire safety
The ability to work flexibly across 7 days a week supporting the business

In return, we will provide you with:

A competitive Salary and genuine career opportunities within our business
(If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging
Valuable training sessions on RMS, along numerous other learning and development opportunities
A PERKBOX subscription with benefits, discounts and savings available from your first day

About Us

The Ascott Limited is one of the largest international lodging owner-operators based in Singapore. Our portfolio of brands operate as Ascott, Citadines, Somerset, Quest, The Crest Collection, lyf, HARRIS, FOX HARRIS, YELLO, POP!, Préférence and HARRIS Vertu, which are represented in key cities of Americas, Asia Pacific, Europe, the Middle East and Africa.

With our vast growth and ambitious plan to reach 160,000 residences in our portfolio by 2023, we are always looking for committed individuals.

If you are passionate about a career in hospitality that offers alternative lodging facilities to the conventional hotel concept, we look forward to hearing from you.

Required skills: Customer Service

£25000.00 per annum
Department: Reception

About you

Language required: English.

The company

The leading serviced residence owner-operators, The Ascott Limited is a Singapore-owned company with over 30,000 operating serviced residence units in key cities of the Americas, Asia Pacific, Europe and the Middle East. Currently, with more than 22,000 units under development, the Company accounts to a total of more than 53,000 units in over 300 properties.

With an award-winning portfolio spanning three prestigious brands, we offer the exclusive and refined experience of modern living, no matter where your travels take you next.

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