Guest Relations Executive
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Guest Relations Executive

About the job

A fantastic opportunity has arisen for an experienced Guest Relations Executive to join the Front Office team at The Berkeley.

With an independent spirit and an eye for style, The Berkeley is the epitome of modern British luxury. Rooms are by leading designers, and London’s original fashionista afternoon tea is served daily in the Collins Room. The Berkeley is perfectly positioned between Hyde Park, fashionable Knightsbridge and the residential neighbourhood of Belgravia. Its signature experiences include the famed Blue Bar, Michelin-starred dining in Marcus and the Bamford Haybarn Spa, with heavenly swimming pool.


Role Description:

As Guest Relations Executive you will be responsible for creating a warm and friendly welcome to all our guests when they arrive. You will ensure that our guests receive our award winning service and exceed our service standards during their stay.You will have the opportunity to be creative and imaginative in meeting their every need and adding surprises and special touches to create a memorable experience.

Your role will also involve coordination and communication with many of the hotels departments to ensure the guest experience is seamless in delivery.

About you

Entry Requirements:

We are looking for an enthusiastic, motivated individual who we anticipate will have worked in a similar role within the hospitality or travel and tourism industry. The ideal candidate will be a team player who is a fast learner, adaptable and has exceptional interpersonal and communication skills.

Other skills that will need to be demonstrated include:

- Strong customer care skills
- Ability to work under pressure
- Excellent attention to detail
- A high standard of personal presentation
- Confident, professional and welcoming personality

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
  • Language required: English.

The company

With an independent spirit and an eye for style, The Berkeley is the epitome of modern British luxury. Rooms are by leading designers, and London’s original fashionista afternoon tea is served daily in the Collins Room. The Berkeley is perfectly positioned between Hyde Park, fashionable Knightsbridge and the residential neighborhood of Belgravia. Its signature experiences include our famed Blue Bar, Out of The Blue, Michelin-starred dining in Marcus and the Bamford Haybarn Spa, with a heavenly swimming pool.

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Guest Relations Executive

London, United Kingdom

Full-time, Indefinite

Start Date:

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