[{{ $ctrl._job.status.name | translate}}] Assistant Restaurant Manager
The Carlton Tower Jumeirah


Job description

Key Duties
• Communicate to Chef and F&B Director all deviations from standard portion size and method of preparation.
• To ensure that the Department operational budget is strictly adhered to, that all costs are controlled, and expenditure approved.
• Confidently merchandises food, wine, beverage and special features of the restaurant.
• Ensures all waiters are using selling skills.
• Recommends ideas for “special events” (e.g. wine tasting, food promotion).
• Conducts wine and beverage seminars for department.
• Senses guest needs and quickly responds to maximum satisfaction (i.e. service coordination and timely execution).
• Monitors restaurant activities by actively participating in the service (e.g. observe guest reaction, waiter performance and popularity of menu items).
• Thoroughly understand Jumeirah International Standards in food presentation, beverage and service.

• To quickly assess guests needs and flexes styles appropriately.
• Builds and maintains guest rapport throughout service.
• Remains calm, composed and in control even in situations.
• Effectively handles guest complaints and compliments.
• Projects a positive, professional and friendly image to the guests and colleagues.
• Develops and maintain a file of guest preferences (e.g. beverage type, table location, birthdays, special family occasions)
• Maintain an “even flow” of guests throughout the restaurant (e.g. staggering reservation, guest distribution).
• Inspects restaurant daily (front and back) to ensure cleanliness, physical condition and functioning equipment.
• Demonstrates through knowledge and ability in execution of the service steps (i.e. greeting guests, taking orders, serving food, wine etc. during operating hours).
• Coordinates resources for “special events”.
• Understands methods of preparation and preparation of all foods served.
• Confidently recommends wine selection to match menu times and guest preferences.
• Vigilantly attentive to service details and produce quality.
• Coordinates with Chef and F&B Director methods for controlling wastages.
• Schedules colleagues in accordance with labor standards and business levels and appropriately control labor costs.
• Instructs colleagues on proper equipment storage and handling to minimize breakage of china and glass and misuse of linen and silverware.
• Ensures a safe workplace by identifying hazards and taking corrective actions.
• Instructs colleagues on specific safe work practices (e.g. use of proper footwear, cleaning up after spills).Administration
• Complete all monthly payroll aspects on time and in accordance with HR requirements through Fourth Hospitality, including; timesheets, rotas, absence, holidays, lieu days, overtime etc.
• Ensure time and attendance is correctly tracked for each colleague and logged accurately on the rota each week
• To ensure rotas are created in Fourth in accordance with the Hotel business and posted for colleagues to view
• Conduct colleague probationary reviews and appraisals
• To ensure that all departmental reports and correspondence are completed punctually and accurately, and submitted to the relevant management
• To ensure the departmental SOPs, Policies and Systems are kept up to date at all times, both on a local and generic global level
• To maintain all hotel records and forms as prescribed by local hotel management and policies


• Manage and assist in the development of Assistant Managers and Head Waiters to progress to Managerial level.
• Conduct recruitment interviews and procedures.
• Liaise with HR department to ensure correct initiation and departmental training.
• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures and enforce these in your areas
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Ensure security incidents and accidents are logged, investigated and rectified to prevent future catastrophes
• Ensure staff rota is maintained in accordance with reservation booking numbers.
• Establish and control the on-going assessment and appraisal of all staff members.
• Manage and assist in the development of Assistant Managers and Head Waiters to progress to Managerial level.
• Conduct recruitment interviews and procedures.
• Liaise with HR department to ensure correct initiation and departmental training.
• Complete all monthly P&L Reports and Analysis in accordance with Jumeirah specifications.
• Complete Monthly payroll in accordance with HR requirements.
• Compete against a standard of excellence by setting high performance standards and pursuing aggressive goals
• Strive for constant improvements and take responsibility for achieving business results and persevere despite obstacles
• Works within the company’s Human Resource Framework to ensure the departmental performance of staff is productive. Duties include:
• Planning for future staffing needs
• Recruiting in line with company guidelines
• Preparing detailed induction programs for new staff
• Maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation
• Ensuring training needs analysis of the Restaurant and Bar is carried out and training programs are designed and implemented in line with department needs
• Conducting probation and formal performance appraisal in line with company guidelines through TMS system (6 month and Year End)
• Maintaining up to date staff records and approving leave requests considering business needs
• Coaching, counselling and disciplining staff in conjunction with Human Resources , providing constructive feedback to enhance performance


Job type
London, United Kingdom
F&B service, F&B management
Starting in
As soon as possible
Duration of the contract
More than 1 year
Pay range

The Carlton Tower Jumeirah

This December, The Carlton Tower, Jumeirah will reopen its doors after an extensive and intricate renovation of the iconic London hotel.

As when the hotel was first opened, the new vision will challenge tradition while remaining faithful to its heritage and architectural legacy. The re-launch will reveal signature interiors combined with exquisite facilities and service standards crafted to show the famed Jumeirah hospitality at its very best.

This is an exciting and rare career opportunity to be part of an exceptional team at an exceptional time.

If you have passion and ambition that sets you apart from your peers, if you can deliver true craftsmanship and quality with charm and flair then join us in creating the best team in the business.

Guest Rooms

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