Assistant Front Office Manager

[{{ $ctrl._job.status.name | translate}}] Assistant Front Office Manager
The Carlyle

Posted

Job description

Job Title: Assistant Front Office Manager

Education: Professional

Location: The Carlyle, A Rosewood Hotel - NY, NY 10021 US (Primary)

Career Level: Assistant Manager

Category: Front Office (FD, Concierge, GS, BD, PBX, Valet, GR, Door)

Job Type: Full-time

Compensation Currency: USD

Job Description: OVERVIEW/BASIC FUNCTION:
Assist the Front Office Manager in supervision, staff training, scheduling, productivity and performance monitoring of all Front Office staff, Guest Services (Door/Bell/Elevator) and Concierge ensuring that all procedures are performed to the hotel's standards. Performs the daily responsibilities of these positions and assists where necessary to ensure optimum service to guests/visitors. Assists in the management of all aspects of the Front of House functions, in accordance with hotel standards. Upholds a service and management philosophy which guides respective staff toward meeting hotel standards. Also assists any function to guarantee optimum service to guests and employees. This position is responsible for relieving the Night Manager's time off, which requires covering the overnight shift.
 
 
QUALIFICATIONS:
Experience: Minimum two years’ experience in the guest services, front desk, or related professional area
Education: 2 year degree from an accredited university
General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
 
Technical Skills: Familiarity with yields management and cost controls; ability to perform job functions with attention to detail, speed and accuracy, prioritize and organize, be a clear thinker, remaining calm and resolving problems using good judgment, follow directions thoroughly, understand guest's service needs, work cohesively with co-workers as part of a team, work with minimal supervision, maintain confidentiality of guest information and pertinent hotel data, ascertain departmental training needs and provide such training, direct performance of staff and follow up with corrections when needed, input and access information in the property management system/computers/point of sales system.

Requirements

See description

Job type
Full-time
Location
Lenox Hill, New York, NY, United States
Department
Front Office reception
Starting in
As soon as possible

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