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The Carlyle
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Assistant Front Office Manager
About the job
Job Title: Assistant Front Office Manager
Education: Bachelor's Degree
Location: The Carlyle, A Rosewood Hotel - NY, NY 10021 US (Primary)
Career Level: Assistant Manager
Category: Front Office (FD, Concierge, GS, BD, PBX, Valet, GR, Door)
Job Type: Full-time
Compensation Currency: USD
Job Description:
The Carlyle, A Rosewood Hotel is currently recruiting for an Assistant Front Desk Manager who will assist the Director of Front Services in administering front office functions and supervising associates on a daily basis. Front office areas include: Bell Attendant, Door Attendant, and Elevator Operator and Front Desk associates. Position directs and works with managers and associates to carry out procedures ensuring efficient processes in addition to guest and associate satisfaction.
Required Skills
Maintain confidentiality of guest information and pertinent hotel data
Exhibit professionalism and good business judgement when resolving all customers’ inquiries and concerns
Thorough knowledge of hotel operation and 5 star (Forbes) and LQA standards
Must be able to exert physical effort in transporting 20 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding
Qualifications
Bachelor Degree in Hospitality Management or equivalent work experience
Minimum one year in ultra-luxury operations, preferably in a union environment
Knowledge of Opera, HotSOS and Microsoft Office Applications
Strong command of both spoken and written English with fluency in other languages preferred
Excellent interpersonal relationship with positive attitude and ability to work cohesively as part of a team
Our Hotel
Built in 1930, The Carlyle, A Rosewood Hotel is a New York City luxury hotel that exudes charm and elegance. For generations, it has been the “home away from home” for world leaders, celebrities and sophisticated travelers. Guests discover remarkable privacy, luxury and impeccable service from this award-winning property. The Carlyle has consistently been recognized as one of the top hotels to stay by the world’s leading publications, travel magazines and consumer organizations.
Our Company
Rosewood® Hotels & Resorts manages 24 one-of-a-kind luxury properties in 15 countries, with 17 new hotels under development. Each Rosewood hotel embraces the brand’s A Sense of Place® philosophy to reflect the individual location’s history, culture and sensibilities. The Rosewood collection includes some of the world’s most legendary hotels and resorts, including The Carlyle, A Rosewood Hotel in New York, Rosewood Mansion on Turtle Creek in Dallas and Hôtel de Crillon, A Rosewood Hotel in Paris, as well as new classics such as Rosewood Beijing.
Job Requirements: EEO-1 Code: 500
The Carlyle, A Rosewood Hotel is currently recruiting for an Assistant Front Desk Manager who will assist the Director of Front Services in administering front office functions and supervising associates on a daily basis. Front office areas include: Bell Attendant, Door Attendant, and Elevator Operator and Front Desk associates. Position directs and works with managers and associates to carry out procedures ensuring efficient processes in addition to guest and associate satisfaction.
Required Skills
Maintain confidentiality of guest information and pertinent hotel data
Exhibit professionalism and good business judgement when resolving all customers’ inquiries and concerns
Thorough knowledge of hotel operation and 5 star (Forbes) and LQA standards
Must be able to exert physical effort in transporting 20 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding
Qualifications
Bachelor Degree in Hospitality Management or equivalent work experience
Minimum one year in ultra-luxury operations, preferably in a union environment
Knowledge of Opera, HotSOS and Microsoft Office Applications
Strong command of both spoken and written English with fluency in other languages preferred
Excellent interpersonal relationship with positive attitude and ability to work cohesively as part of a team
Our Hotel
Built in 1930, The Carlyle, A Rosewood Hotel is a New York City luxury hotel that exudes charm and elegance. For generations, it has been the “home away from home” for world leaders, celebrities and sophisticated travelers. Guests discover remarkable privacy, luxury and impeccable service from this award-winning property. The Carlyle has consistently been recognized as one of the top hotels to stay by the world’s leading publications, travel magazines and consumer organizations.
Our Company
Rosewood® Hotels & Resorts manages 24 one-of-a-kind luxury properties in 15 countries, with 17 new hotels under development. Each Rosewood hotel embraces the brand’s A Sense of Place® philosophy to reflect the individual location’s history, culture and sensibilities. The Rosewood collection includes some of the world’s most legendary hotels and resorts, including The Carlyle, A Rosewood Hotel in New York, Rosewood Mansion on Turtle Creek in Dallas and Hôtel de Crillon, A Rosewood Hotel in Paris, as well as new classics such as Rosewood Beijing.
Job Requirements: EEO-1 Code: 500
- Department: Reception Front Office reception
Closed
Assistant Front Office Manager
Lenox Hill, New York, NY, United States
Full-time, Indefinite
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