Assistant Front Office Manager
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Assistant Front Office Manager

The Carlyle

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Assistant Front Office Manager

About the job

Job Title: Assistant Front Office Manager Education: Bachelor's Degree Location: The Carlyle, A Rosewood Hotel - NY, NY 10021 US (Primary) Career Level: Assistant Manager Category: Front Office (FD, Concierge, GS, BD, PBX, Valet, GR, Door) Job Type: Full-time Compensation Currency: USD Job Description:
The Carlyle, A Rosewood Hotel is currently recruiting for an Assistant Front Desk Manager who will assist the Director of Front Services in administering front office functions and supervising associates on a daily basis. Front office areas include: Bell Attendant, Door Attendant, and Elevator Operator and Front Desk associates.  Position directs and works with managers and associates to carry out procedures ensuring efficient processes in addition to guest and associate satisfaction.

Required Skills


Maintain confidentiality of guest information and pertinent hotel data

Exhibit professionalism and good business judgement when resolving all customers’ inquiries and concerns


Thorough knowledge of hotel operation and 5 star (Forbes) and LQA standards


Must be able to exert physical effort in transporting 20 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding


 

Qualifications



Bachelor Degree in Hospitality Management or equivalent work experience


Minimum one year in ultra-luxury operations, preferably in a union environment


Knowledge of Opera, HotSOS and Microsoft Office Applications


Strong command of both spoken and written English with fluency in other languages preferred


Excellent interpersonal relationship with positive attitude and ability to work cohesively as part of a team


 

Our Hotel

Built in 1930, The Carlyle, A Rosewood Hotel is a New York City luxury hotel that exudes charm and elegance. For generations, it has been the “home away from home” for world leaders, celebrities and sophisticated travelers. Guests discover remarkable privacy, luxury and impeccable service from this award-winning property. The Carlyle has consistently been recognized as one of the top hotels to stay by the world’s leading publications, travel magazines and consumer organizations.

Our Company

Rosewood® Hotels & Resorts manages 24 one-of-a-kind luxury properties in 15 countries, with 17 new hotels under development.  Each Rosewood hotel embraces the brand’s A Sense of Place® philosophy to reflect the individual location’s history, culture and sensibilities.  The Rosewood collection includes some of the world’s most legendary hotels and resorts, including The Carlyle, A Rosewood Hotel in New York, Rosewood Mansion on Turtle Creek in Dallas and Hôtel de Crillon, A Rosewood Hotel in Paris, as well as new classics such as Rosewood Beijing.

  Job Requirements: EEO-1 Code: 500
Closed

Assistant Front Office Manager

Lenox Hill, New York, NY, United States

Full-time, Indefinite

Start Date:

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