Duty Manager
Duty Manager

The Cavendish London


Duty Manager

About the job

We are looking for a charming and thoughtful individual with a passion for service excellence to join our team as a Duty Manager.

As a Duty Manager you will:

  • Support the Front Office Manager with the day to day management of the Front Office Team, ensuring that the Team offers a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc
  • Take initiative in accommodating the customers’ needs in a resourceful manner
  • Ensure safety and security procedures are adhered to and property keys are signed for every shift
  • Manage accuracy of payments, working on any financial discrepancies and/or queries and producing regular cash, credit and audit reports
  • Ensure best practice at all times and put forward ideas to management as to how standards, processes and procedures can be maintained and improved

The successful Duty Manager would have:

  • Excellent team leading and guest engagement skills
  • An ability to bring the guest experience to life throughout the hotel
  • Ability to work with IT systems and PMS
  • The ability to communicate and organize yourself in line with different expectations
  • A good command of English is essential, a second language is advantageous

In return, we offer:

  • Genuine career opportunities within our business
  • Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
  • Employee recognition scheme through guests and fellow team members
  • Employee stay rates throughout Europe (after passing probation)
  • A PERKBOX subscription with benefits, retail discounts and savings available from your first day
  • Staff incentives when you and the team perform!
  • Employee Assistance Programme
  • A daily travel allowance for every day you come to work
  • Team meals when on duty

About us:

Nestled in the heart of London’s Mayfair, The Cavendish London is our 4-star deluxe hotel, boasting 230 stylish bedrooms. We are located between the beautiful Green Park and bustling Piccadilly Circus, a great location for those wanting to work in central London.

The Cavendish London is part of The Ascott Limited, a Singapore company that has grown to be one of the leading international lodging owner-operators. Ascott's portfolio spans over 165,000 units in 220 cities across more than 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa and the USA.

Required skills: Team Management, Leadership Skills, Decision Making, Multitasking, Organisation Skills, Attention to Detail, Customer service, Customer Focus, Communication Skills, Problem Solving

About you

  • Language required: English.

The company

The leading serviced residence owner-operators, The Ascott Limited is a Singapore-owned company with over 30,000 operating serviced residence units in key cities of the Americas, Asia Pacific, Europe and the Middle East. Currently, with more than 22,000 units under development, the Company accounts to a total of more than 53,000 units in over 300 properties.

With an award-winning portfolio spanning three prestigious brands, we offer the exclusive and refined experience of modern living, no matter where your travels take you next.

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Duty Manager

London, United Kingdom

Full-time, Indefinite

Start Date:

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