Director of Training - Food & Beverage

[{{ $ctrl._job.status.name | translate}}] Director of Training - Food & Beverage
The Diplomat Beach Resort

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Job description

Job Summary

In this truly unique opportunity, the Food and Beverage Director of Training is responsible for developing, coordinating, implementing and conducting compliance training, and food/beverage in department training and other hotel-appropriate training programs to promote a well-trained staff resulting in positive guest relations and increased customer satisfaction scores. The Director of Training will be responsible for the design, development and implementation of training programs throughout the Miami/Fort Lauderdale area with a concentration on food and beverage in Hilton''s continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?
As a Food and Beverage Director of Training, you would be responsible for developing, coordinating, implementing and delivering all Food and Beverage-specific training initiatives in the Miami/Fort Lauderdale area in Hilton''s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
  •  Review and assess performance needs in Food and Beverage and develop, update and make recommendations for training initiatives or other solutions
  • Track, input and maintain accurate training records in partnership with Human Resources
  • Ensure full compliance with Company training programs within Food and Beverage
  • Plan and conduct meetings with Food and Beverage Managers to track performance trends and prepare action plans and/or training initiatives, as needed
  • Ensure consistency of job skills training, the certification process and documentation

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We''re passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We''re leaders in our industry and in our communities.
  • Teamwork - We''re team players in everything we do.
  • Ownership - We''re the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!


Requirements

See description

Job type
Fulltime job
Location
Hollywood Beach, Hollywood, FL, United States
Department
F&B service
Starting in
As soon as possible

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