[{{ $ctrl._job.status.name | translate}}] Night Manager
The Dixon Autograph Collection

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Job description

The Night Manager will directly report to Front Of House Manager and will ensuring the smooth and efficient operation and co-ordination of the Night team Operation by providing a highly personalised service ensuring maximum guest satisfaction and adhering to the standard required by the hotel.

Duties and Responsibilities
• To take overall responsibility for the safety and welfare of all guests and
staff in the hotel during the night hours.
• To be fully conversant with the Hotel Emergency and Evacuation
procedures, ensuring all night reception team are competently trained in
such procedures and to conduct regular emergency procedure checks.
• Ensure consistently high standards of presentation are maintained for the
department, product and all personnel on duty.
• Ensure all legal, health and safety standards are adhered to, including
provisions of the Licensing Act.
• Dealing with any crises/ incident according to IHG standard guidelines.
• Represent the General Manager in his absence.
• Represent the Front of House Manager in his absence.
• To ensure the smooth operation of the night shift.
• To oversee all operating departments during the night.
• Support the Night Receptionists in their nightly work.
• Inform the housekeeper, the concierge, room service, etc. of special
requests, early and late departures, room changes, taxis, newspaper
requests and all other important information.
• Train Night Receptionist Staff on new policies and procedures.
• To understand the Hotel Early Bird Report. This report informs all the Head
of Departments and Hotel Owner about the Statistics of the previous Day.
• Take over from the previous shift and pass on all relevant information to
the next shift, including the volume of business, special guests/events, and
items to be clarified/completed.
• Deal with guests’ complaints and ensure prompt satisfaction of the guest.
• Know all the functions of the computer system and eliminate
minor/standard errors in the hardware or software
• Ensure that all interfaces are running.
• Carry out the daily closing and a data backup of the software system for
Reception and accounting
• Be responsible for maintaining order, safety and security in the hotel.
• Carry out regular rounds and check all areas of the hotel,
• Support the FOM in tasks such as job interviews, appointment, employee
training, assessment of performance, induction training, and consultation, if
necessary, dismissals, in order to guarantee appropriate occupation of
posts and productivity.
• Ensure good co-operation and regular exchange of information with all
• Joint responsibility for maintaining standards, revise these regularly and
guarantee that these are upheld by targeted training.
• Hold regular meetings within the department (performance review,
information, proposals for improvement)
• Support all the hotel Team Members during the night in order to ensure a
smooth, prompt and polite service.
• Document all significant events during the night in the logbook which is
passed on to the Front Office Manager.
• Receive sickness reports during the night service for all departments of the
hotel, pass these on to the corresponding departments and obtain
replacement Team Members as necessary.
• Responsible for the orderly sequence of works (daily accounts closing, etc.)
during the night.
• Responsible for drawing up the work schedule for his/her shift.
• Undertake regular inspections in the reception and hall area to ensure that
the installations and equipment are in a clean, perfect condition, well
maintained and are replaced / renewed as required.
• To assist in conducting yearly appraisals for all staff to review their general
performance, discuss existing problems and areas of improvement
• To assist the FOHM in the recruitment process and in conjunction with
Human Resources all night staff.
• Drives the Arora/IHG values and philosophy.
• Assists in the welfare and motivation of staff making use of the information
obtained through the annual Employee Satisfaction Surveys.
• Maintains the security of the hotel, safety of staff and guests and safe cash
handling practices


- Previous guest exposure in the Tourism and Hospitality Industry desired
- Previous related Night Manager experience from a busy 4* or 5* hotel environment
- Genuine passion for delivering inspirational guest service at all times
- Proven ability to work well under pressure in an organized manner
- Inspirational and motivating attitude
- Good knowledge of Microsoft Office, PMS such as Opera, Holidex, Internet
- Knowledge of the guest internet access (both wired connection and wireless), television systems, iPod docking stations and entertainment systems (Media Hub), HOTSOS (and any other in room technology) and telephone system in order to assist with problems.

• Strong leadership skills
• Excellent level of English
• Approachable, professional and an eye for detail.
• Good knowledge of dealing with crises.
• A real drive to grow your career within the Hospitality industry
• Personality and Leadership potential
Job type
Fulltime job
London, United Kingdom
Management, Front Office reception
Starting in
August 2018
Pay range
Other benefits
Benefits & bonus applicable

The Dixon Autograph Collection

Occupying an awe-inspiring building that dates from 1906, when it served as the Tower Bridge Magistrates Court, The Dixon is a new hotel that captures all the culture, creativity and variety of London SE1. Named after John Dixon Butler, the Grade II-listed building's original Edwardian architect, The Dixon is steeped in history but inspired by the contemporary character and culture of its vibrant neighbourhood. Its 193 rooms and suites, lounges and restaurant enjoy an edgy, eclectic design aesthetic and a boutique vibe. Tactile materials, surprising bursts of colour and finely-crafted details effortlessly complement the authentic original features. This place exudes style and charisma, from top to toe.

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