[{{ $ctrl._job.status.name | translate}}] Night Manager
The Dixon Autograph Collection

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Job description

The hotel

The Dixon, Tower Bridge, a new boutique style hotel part of Autograph Collection Hotels is scheduled to open its doors in late 2018. Taking centre stage in the Tower Bridge neighbourhood on Tooley Street, The Dixon, Tower Bridge, Autograph Collection is set to be become a new cultural hub for the capital’s centre of artistic activity.

• Named after John Dixon Butler, the architect who originally constructed the building in 1905 as a Magistrates Court and police station, the hotel takes inspiration from the area’s vibrant cultural heritage, while also capturing its new wave of creative cool.
• The 193 rooms will redefine the traditional boutique hotel by seamlessly incorporating the local neighbourhood’s culture through an artful mix of heritage design. Think simple brickwork, tall windows and modern furniture from British designers that will sit alongside more classic pieces, whilst curated artworks from local artists will hang on the walls.
• Cleverly reflecting the buildings purpose as a courtroom, the restaurant will serve as a neighbourhood oasis that will welcome not only hotel guests but also the local trade.


Service expectation

An individual, whose personality shines in the service they provide with the ultimate aim to create memories “Exactly like nothing else”. A passionate professional who understands and actively promotes, lives and shares his/her knowledge about the brand’s 4 pillars:

• The vision of an individual – product of passion; understand and showcases passion for the brand / hotel and vision we stand for.
• Heartfelt design - purposeful and uncompromising; fully aware of the fascinating history behind the building and shares this with our guests.
• A mark of craft – unique skill and expertise; aware and promotes the concept of Shakedown coffee actively in business.
• A role in the locality – rooted in the local; in the know of the local area and is able to recommend local specialities, unique places

Key responsibilities

People
• To take overall responsibility for the safety and welfare of all guests and staff in the hotel during the night hours.
• To ensure the smooth operation of the night shift, including supporting the reception team as well as any other department operating overnight.
• Inform the housekeeper, the concierge, room service, etc. of special requests, early and late departures, room changes, taxis, newspaper requests and all other important information.
• Train Night Receptionist Staff on new policies and procedures.
• Receive sickness reports during the night service for all departments of the hotel, pass these on to the corresponding departments and obtain replacement Team Members as necessary.
• Has the ability to offer insightful and bespoke recommendations based on individual guest preferences and be able to maintain a high level of product and service knowledge in order to best serve and facilitate guest requests.
• To seek ways to maintain, improve and effectively work within the Front of House teams.
• Supervises, motivates and drives the Reception team in the performance of their duties, with special focus on up-selling opportunities, Marriott Rewards promotion and delivering the brand promise.
• Conducts on-the-job training and coaching in accordance to standards.
• Handles VIP arrangements, including but not limited to, room assignment, personalized welcome and pre and post-arrival contact when necessary.
• Ensures that all guest-related incidents are resolved and followed-up.
• Carries out daily briefings with the team, providing direction, support and any relevant information to the rest of the team.
• To perform other duties or responsibilities as assigned.

Quality
• To be fully conversant with the Hotel Emergency and Evacuation procedures, ensuring all night reception team are competently trained in such procedures and to conduct regular emergency procedure checks.
• Ensure consistently high standards of presentation are maintained for the department, product and all personnel on duty.
• Ensure all legal, health and safety standards are adhered to, including provisions of the Licensing Act.
• Dealing with any crises/ incident according to company standard guidelines.
• Represent the General Manager and Front of House Manager in their absence.
• Take over from the previous shift and pass on all relevant information to the next shift, including the volume of business, special guests/events, and items to be clarified/completed.
• Know all the functions of the computer system and eliminate minor/standard errors in the hardware or software.
• Ensure that all interfaces are running.
• Carry out the daily closing and a data backup of the software system for Reception and accounting.
• Be responsible for maintaining order, safety and security in the hotel.
• Carry out regular rounds and check all areas of the hotel.
• Undertake regular inspections in the reception and hall area to ensure that the installations and equipment are in a clean, perfect condition, well maintained and are replaced / renewed as required.
• Document all significant events during the night in the logbook which is passed on to the Front of House Manager.
• Responsible for the orderly sequence of works (daily accounts closing, etc.) during the night.
• Is able to complete all tasks on his / her designated task list in a timely and efficient manner while ensuring all necessary follow-up and communication is complete prior to ending a shift.
• Understands and is fully conversant with the systems in use, standards of performance and job description. Understands and is conversant with the Computer Systems in place, Marriott Global Source, Guest Voice and any other relevant systems.
• To contribute to regular departmental communications meetings ensuring objectives are reviewed and results monitored and minutes recorded as required by the Front of House Manager.
• To be aware and comply with safe working practices as laid down under the Health and Safety Act as applicable to your place of work. This will include your awareness of any specific hazards at your work place.

Profit
• To understand the Hotel Early Bird Report. This report informs all the Heads of Department and Hotel Owner about the Statistics of the previous Day.
• Assists the Front of House Manager in the administration of the department.
• Demonstrates excellent knowledge of room categories, hotel facilities, rates, packages and any ongoing promotions.
• Maximizes occupancy and helps optimizing the RevPAR by adjusting the selling strategy under the recommendations of the Revenue Manager.
• Supervises, motivates and drives the Reception team in achieving KPI, with special focus on up-selling opportunities, Marriott Rewards promotion and delivering the brand promise.
• Ensures follow-up of no-show charges, charge-backs and outstanding payments.
• Coordinates the stock order and take for the department.

Requirements

- Previous guest exposure in the Tourism and Hospitality Industry desired
- Previous related Night Manager experience from a busy 4* or 5* hotel environment
- Genuine passion for delivering inspirational guest service at all times
- Proven ability to work well under pressure in an organized manner
- Inspirational and motivating attitude
- Good knowledge of Microsoft Office, PMS such as Opera, Internet
- Knowledge of the guest internet access (both wired connection and wireless), television systems, iPod docking stations and entertainment systems (Media Hub), HOTSOS (and any other in room technology) and telephone system in order to assist with problems.

• Strong leadership skills
• Excellent level of English
• Approachable, professional and an eye for detail.
• Good knowledge of dealing with crises.
• A real drive to grow your career within the Hospitality industry
• Personality and Leadership potential
Job type
Full-time
Location
London, United Kingdom
Department
Management, Front Office reception
Languages
English
Starting in
As soon as possible
Pay range
Up to £24,000
Accommodation
Not provided
Other benefits
Benefits & bonus applicable

The Dixon Autograph Collection

*OPENING NOVEMBER 2018*
Occupying an awe-inspiring building that dates from 1906, when it served as the Tower Bridge Magistrates Court, The Dixon is a new hotel that captures all the culture, creativity and variety of London SE1. Named after John Dixon Butler, the Grade II-listed building's original Edwardian architect, The Dixon is steeped in history but inspired by the contemporary character and culture of its vibrant neighbourhood. Its 193 rooms and suites, lounges and restaurant enjoy an edgy, eclectic design aesthetic and a boutique vibe. Tactile materials, surprising bursts of colour and finely-crafted details effortlessly complement the authentic original features. This place exudes style and charisma, from top to toe.

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