Waiter/Waitress
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Expired

Waiter/Waitress

About the job

The hotel

The Dixon, a new boutique style hotel part of Autograph Collection Hotels is scheduled to open its doors in November 2018. Taking centre stage in the Tower Bridge neighbourhood on Tooley Street, The Dixon is set to be become a new cultural hub for the capital’s centre of artistic activity.

Named after John Dixon Butler – the architect who originally constructed the building in 1905 as a Magistrates’ Court and police station – the hotel takes inspiration from the area’s vibrant cultural heritage, while also capturing its new wave of creative cool.

The 193 rooms will redefine the traditional boutique hotel by seamlessly incorporating the local neighbourhood’s culture through an artful mix of heritage design. Think simple brickwork, tall windows and modern furniture from British designers that will sit alongside more classic pieces, whilst curated artworks from local artists will hang on the walls.

The restaurant

Subtly referencing the building’s purpose as a Magistrate’s Court, the restaurant, café and bar will serve as a neighbourhood oasis that will welcome not only hotel guests, but also the local trade.
Provisioners is a place where you can eat, drink, relax and let the day pass you by; it’s a place where guests can be satisfied, whatever their need and staff make every effort to offer warm, individual and bespoke service.

Coffee is the Mark of Craft at The Dixon – it is integral to all elements of the hotel experience and touches all guests, so is placed at a high level of importance in the restaurants and café’s operations. Upholding high standards in this department is an imperative.

The café sells grab-and-go style food and drink, the restaurant serves an accessible all-day European menu and the hotel bar serves world class classic cocktails.

The role

The duty of the Waiter/Waitress is to provide an excellent overall dining experience for our guests. Waiter’s/Waitress’ responsibilities include greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-house duties and collecting payments. It has to be the Waiter’s/Waitress’ goal to uplifts the dining experience for guests by anticipating and exceeding their needs and expectations in a positive, friendly and calm manner while maintaining a clean and safe working environment at all times.

Key responsibilities include

• Advise on the best food and drink choices for each customer and answer questions
• Take orders and deliver them to the table deftly and accurately
• Deliver checks and accept payment
• Look for ways to consolidate service, upsell and increase table turns
• Competent on menu knowledge
• Completing checklists and participating in cleaning duties as to maintain a tidy work place

About you

Service expectation

An individual, who’s personality shines in the service they provide with the ultimate aim to create memories “Exactly like nothing else”. A passionate professional who understands and actively promotes, lives and shares his/her knowledge about the brand’s 4 pillars:

• The vision of an individual – product of passion; understand and showcases passion for the brand / hotel and vision we stand for.
• Heartfelt design - purposeful and uncompromising; fully aware of the fascinating history behind the building and shares this with our guests.
• A mark of craft – unique skill and expertise; aware and promotes the concept of Shakedown coffee actively in business.
• A role in the locality – rooted in the local; in the know of the local area and is able to recommend local specialities, unique places

People
• Have a Positive Attitude with “Can do Mentality”
• Bring your personality to work and encourage others to be themselves. No robots please.
• Build trust and inspire others by being authentic, honest and confident in your words and actions
• Act professionally at all times amongst your team and as a representative of our brand
• Run a section in the restaurant efficiently through effective co-ordination with the team and impeccable organisation. Work seamlessly with the restaurant team
• Recognise your team are as important as your guests, regularly offering support and helping with key tasks as required
• Love our guests by anticipating their needs and growing loyalty
• Deliver impeccable steps of service from a warm welcome to a genuine goodbye
• Swiftly address guest concerns during service, resolve immediately and escalate to the Manager as appropriate
• Demonstrate resilience in the face of pressure, change and challenge
• Maintain a flexible approach to duties and working hours
• Know when to ask for help and bounce back from setbacks with lessons learned

Quality
• Report at work on time, fully alert, with the appropriate grooming standards as set by the company
• Know our policies, procedures and specifications to ensure full compliance within your section
• Understand and ensure full compliance with all H&S guidelines, Licencing Regulations and Legal operating hours at all times
• Attend and participate in daily briefings and weekly restaurant team meetings to ensure that you are aware of all key activities and innovations such as menu changes, special guests and bookings within your section
• Prioritise to get tasks done to completion on time. Never lose focus or pace
• Ensure that a full and accurate handover occurs between shifts including details such as: outstanding guest bills; guest complaints; unfinished wine; etc.
• Ensure all equipment, cutlery, crockery, glassware, linen etc. is properly looked after and is clean, tidy and in immaculate condition
• Ensure the restaurant is always set up correctly without any defects on cutlery/glassware/napkins and maintain your work station free of clutter and rubbish
• Maintain an immaculately presented section/work station with clean menu’s and report all maintenance issues to your manager

Profit
• Help to drive sales by upselling where appropriate and role modelling to others
• Understand how the success of the restaurant contributes to the bigger picture, make suggestions and support the implementation of new initiatives as advised
• Understand how the success of the restaurant contributes to the bigger picture.
• Demonstrate a natural curiosity and passion for hospitality
• Minimise wastage and breakages
  • Language required: English.

The company

Occupying an awe-inspiring building that dates from 1906, when it served as the Tower Bridge Magistrates Court, The Dixon is a new hotel that captures all the culture, creativity and variety of London SE1. Named after John Dixon Butler, the Grade II-listed building's original Edwardian architect, The Dixon is steeped in history but inspired by the contemporary character and culture of its vibrant neighbourhood. Its 193 rooms and suites, lounges and restaurant enjoy an edgy, eclectic design aesthetic and a boutique vibe. Tactile materials, surprising bursts of colour and finely-crafted details effortlessly complement the authentic original features. This place exudes style and charisma, from top to toe.

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Expired

Waiter/Waitress

London, United Kingdom

Full-time, Indefinite

Start Date:

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