[{{ $ctrl._job.status.name | translate}}] Guest Services Supervisor
The Dorchester Hotel

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Job description

Under the direction of the Guest Services Manager and in accordance with The Dorchester’s values, policies and procedures to deliver the ultimate experience for all guests, generating the desire to return.  To lead and manage the “Sense of arrival” team to provide a consistent Dorchester experience.


  • To be fully conversant with all the Policies and Procedures of the Front of House department- in particular, the ones for “Sense of Arrival “.
  • To manage, lead and motivate both the GSH’s and Doormen equally to deliver the ultimate experience for our guests.
  • To build a strong relationships with our guests, with the view of ensuring their future loyalty and trust.
  • To liaise closely with all the other departments and to promote within the FOH teams a good inter-departmental relationships to facilitate the ultimate guest experience.
  • To manage LQA ,Gallup and Forbes scores, comments and feedback accordingly and to be able to prepare an action plan if needed.

Requirements

See description

Job type
Full-time
Location
London, United Kingdom
Department
Front Office concierge, Guest Relations
Languages
English
Starting in
As soon as possible

The Dorchester Hotel

Dorchester Collection's iconic British hotel, The Dorchester is situated at the heart of London’s Mayfair on Park Lane. The hotel offers guests a selection of 250 recently refurbished suites and rooms, many affording expansive views of Hyde Park. Exuding 1930s Art Deco glamour combined with a contemporary edge, The Dorchester Spa is one of London’s most exclusive pampering destinations. Some of London’s top dining is available to guests at The Dorchester including, three Michelin star Alain Ducasse at The Dorchester serving contemporary French cuisine; China Tang serving authentic Cantonese dishes; and exceptional modern British dining at The Grill at The Dorchester. Award-winning Afternoon Tea is served in The Promenade whilst The Bar at The Dorchester invites guests to enjoy the classic cocktail hour.

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