Spa Receptionist - Future Opportunity
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Spa Receptionist - Future Opportunity

About the job

  • Accountability for day to day communication and service delivery with guests
  • Maintaining consistent connection with guests and composure towards guests and colleagues.
  • Full responsibility for the Spa operation in the absence of the Spa Director, Assistant Spa Manager and Senior Receptionist.
  • To give instruction and direction to Therapists and Spa Attendants to meet the requirements of the guest

  • To meet and greet spa guests upon arrival, check them in, process valuables, escort to changing area when appropriate
  • Sell treatment services by appointment, prepare and process accounts for treatment services and retail sales.
  • To be familiar with each and every treatment, up-selling at every opportunity
  • Carry out show rounds and explanation of services and facilities.
  • To communicate with guests by telephone, mail, fax and email regarding treatment requirements
  • To handle guest complaints in a professional and understanding manner. Reporting details to the manager on duty

About you

See description
  • Language required: English.

The company

Dorchester Collection's iconic British hotel, The Dorchester is situated at the heart of London’s Mayfair on Park Lane. The hotel offers guests a selection of 250 recently refurbished suites and rooms, many affording expansive views of Hyde Park. Exuding 1930s Art Deco glamour combined with a contemporary edge, The Dorchester Spa is one of London’s most exclusive pampering destinations. Some of London’s top dining is available to guests at The Dorchester including, three Michelin star Alain Ducasse at The Dorchester serving contemporary French cuisine; China Tang serving authentic Cantonese dishes; and exceptional modern British dining at The Grill at The Dorchester. Award-winning Afternoon Tea is served in The Promenade whilst The Bar at The Dorchester invites guests to enjoy the classic cocktail hour.

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Spa Receptionist - Future Opportunity

London, United Kingdom

Full-time, Indefinite

Start Date:

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