Host / Hostess / Order Taker - Jackrabbit - The Duniway, a Hilton Hotel

[{{ $ctrl._job.status.name | translate}}] Host / Hostess / Order Taker - Jackrabbit - The Duniway, a Hilton Hotel
The Duniway, a Hilton Hotel

Posted

Job description

Job Summary

Top Chef Master Chris Cosentino is looking for a friendly, reliable team player to join our Jackrabbit team!
 
Are you ready to work in a fast-paced, engaging environment, and for a certified 2018 Great Place to Work? This is a full time position paying $14.67/hour (plus increases after 90 and 180 days), and offering health insurance along with the best employee travel program in the industry!
For this role, we are seeking candidates who:
- Have open schedule availability. This position will have a varied schedule, including AM, PM, weekdays, weekends and holidays, so we''re unable to consider schedule restrictions.
- Have a sunny, upbeat disposition and enjoy working with people
- Have previous experience in a restaurant environment preferred but not required
As a Hilton Team Member, you are eligible for:
- Travel Program with 30 room nights per year for you plus 30 for your friends/family
- Paid Vacation and Sick Time programs
- Free employee meals
- 50% discounted monthly TriMet passes
- Medical, Dental and Vision benefits
- 401(k) Savings Plan
- Education Assistance
Who We Are:
Jackrabbit at The Duniway, a Hilton hotel, features an extensive raw bar, gin-centric cocktail program, house-cured meats, and dishes highlighting the area''s rich ingredient sourcing. Embodying Portland''s spirit of conviviality, we feature large-format signature plates spotlighting local meats.
Who You Are:
The Host/Order Taker serves as the first and last impression for all guests and visitors of Jackrabbit. The position requires outstanding, warm customer service and the ability to multi-task with a smile. This role will be expected to have an intimate knowledge of our menu, a team-oriented positive attitude at all times, and the ability to think and adapt quickly to the challenges of a busy service environment. Strong detail orientation is also a must.
As would any Jackrabbit employee on a shift, the Host/Order Taker would also be expected to:
- Anticipate guest needs.
- Support overall operation in a flexible manner.
- Act as ambassador for the entire Jackrabbit crew.
- Keep assigned station neat and organized during shift.  
- Ensure timely greeting and seating of guests, and during wait times, ensure proper waitlist process is followed.
- Work closely with the wait staff throughout guests dining experience.


What will I be doing?


A Host / Hostess at Jackrabbit is responsible for greeting guests in a helpful, friendly, courteous, and professional manner to ensure total guest satisfaction.  Greets and escorts guests to restaurant tables in a friendly and courteous manner. Specifically, you would be responsible for the following:

  • Maintain a continuous presence at the host/hostess stand in order to greet guests as they arrive, offers choice of seating, then escorts guests to their table and promptly presents menus. Demonstrates knowledge of menu, and our restaurants'' internal and external environments. 
  • Input order into the Micros system allowing kitchen staff to begin preparation; note any special requests clearly. Set-up trays for delivery. 
  • Accept and properly log restaurant reservations. Assure that the number of guests is fairly divided among servers'' sections. Notifies management in case of dissatisfied guest.

What are we looking for?

  • Prior food and beverage experience preferred
  • Open availability to work varying days/shifts between the hours of 6:30am-11:30pm, including weekends and holidays
  • High School Diploma or equivalent preferred
  • Ability to obtain a Food Handlers Card and OLCC Certification. 
  • All employees must maintain a neat, clean and well-groomed appearance (Specific Standards Available)


SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • Ability to answer and prioritize incoming phone calls on a multi-line system.
  • Basic mathematical skills. Ability to operate a point-of-sale system
  • Ability to effectively deal with and resolve conflict situations, such as inaccurate check total.
  • Ability to read and speak the English language sufficiently to understand menus and special promotions, and communicate with Guests. 
  • Ability to sit and/or stand and work continually in confined spaces. 


Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
  • Hospitality - We''re passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We''re leaders in our industry and in our communities.
  • Teamwork - We''re team players in everything we do.
  • Ownership - We''re the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!


Requirements

See description

Job type
Fulltime job
Location
Downtown, Portland, OR, United States
Department
F&B service
Starting in
As soon as possible

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