Host / Hostess - Vermillion Room (Seasonal Spring/Summer 2018)

[{{ $ | translate}}] Host / Hostess - Vermillion Room (Seasonal Spring/Summer 2018)
The Fairmont Banff Springs


Job description


Host / Hostess - Vermillion Room (Seasonal Spring/Summer 2018)

As a Host of the Vermillion Room you will act as our ambassador, ensuring the guest’s first point of contact sets their expectations for the exceptional service and cuisine that are hallmarks of a dining experience in the Bar & Brasserie.


Restaurant Overview: The Vermillion Room is, in essence, a Brasserie. Our all-day restaurant serves breakfast & dinner, lunch during the week, and brunch on weekends. With a 273 seated dining room, 4 semi-private dining rooms, and a central bar with an additional 11 seats the Vermillion Room bolsters a lively, fun atmosphere bustling with diners and showcases the philosophy of local eating, good living, and community.

Hotel Overview:  For over 125 years, The Fairmont Banff Springs has built a distinct and iconic reputation. With 757 guest rooms, world-class golf and spa experiences, 78,000 square feet of expansive conference facilities, and one of the largest food & beverage operations in North America, our Castle in the Rockies is the place to ignite a brilliant career. This is a vibrant workplace with tremendous growth and mentorship opportunities; a place for colleagues who aspire to deliver amazing guest service, learn, grow and innovate.

The Rocky Mountain lifestyle doesn’t disappoint. Just a 1-hour drive from Calgary, Banff uniquely blends a community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It’s all at your doorstep; this year-round, mountain culture offers true work–life balance in one of Canada’s most spectacular destinations. Our welcoming community is cultural, and dynamic.

Summary of Responsibilities:
Reporting to the Restaurant Leadership team, responsibilities and essential job functions include but are not limited to the following:             
  • Consistently offer a professional, friendly greeting and engaging service
  • Complete Daily Operations (i.e. daily cleaning, dining room preparation, moving and arranging tables and chairs, reservation bookings, confirmations and cancellations, coordinating FOH and BOH with regards to services, guests, allergies, VIPs, etc.)
  • Meet, greet and seat guests and coordinate with other colleagues and MOD regarding preferences, allergies and special occasions
  • Maintaining an extensive knowledge of menu items, beverage offerings and restaurant operations
  • Have full knowledge of all food menu items, garnishes, contents and preparation methods
  • Maintain quality and timeliness of service as per Fairmont Service Essentials and Leading Quality Assurance standards
  • Proficiency in understanding and maintaining daily floor plans to suit forecasted guest and staffing levels
  • Understanding and adhering to all hotel policies, procedure and standards including those related to Alberta Health and EcoSure
  • Other duties as assigned
  • Minimum 2 years experience in a customer service environment required.
  • Previous Open Table or similar reservation system experience an asset
  • Valid Alberta Pro Serve certification required.
  • Working knowledge of Food & beverage is an asset

Perks: Endless staff events, subsidized staff housing, daily duty meal in our staff cafeteria, employee travel program, food & beverage/fitness centre/spa/golf discounts, competitive extended benefit plans (medical, vision, dental), employee assistance program.

Physical Aspects of Position (include but are not limited to):        

  • Constant standing and walking throughout shift
  • Frequent lifting and carrying up to 40 lbs
  • Occasional kneeling, pushing, pulling, lifting, bending & stretching
  • Occasional ascending or descending ladders, stairs and ramps
  • Environment includes variable temperatures, noisy & fast paced
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization
APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!


See description

Job type
Banff, Canada
Starting in
As soon as possible
Contract duration

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