[{{ $ctrl._job.status.name | translate}}] Assistant Director, Food & Beverage
The Fairmont Chateau Lake Louise


Job description


Assistant Director, Food & Beverage

The perfect job for the person that wants to lead and engage 400 colleagues & leaders, manage over 35m in revenue and help over 1,000,000 guests turn moments into memories. Reporting to the Director of Food and Beverage, this position is responsible for all area of food & beverage. This includes the overall growth in guest satisfaction, colleague satisfaction and shareholder return.  The successful applicant must continue to improve service levels that add to the Chateau’s reputation as a recognized Food and Beverage destination.   The successful candidate will be a ‘hands on’ leader and coach to all leaders and colleagues. 
Hotel Overview: Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!
Summary of Responsibilities:
Reporting to the Director, Food & Beverage, responsibilities and essential job functions include but are not limited to the following:  
  • Directly responsible for the following areas in regards to guest satisfaction, employee engagement, shareholder return and Health and Safety; five outlets, deli and IRD, a large banquet operation, kitchen and stewarding
  • Ensure all outlets are compliant with Fairmont Hotels & Resorts Food & Beverage service standards
  • Development, implementation and follow-up of various food and beverage projects such as point of sale systems, annual F&B goals and renovations
  • Lead F&B outlets in the development of specific action plans to address areas of improvement identified in the hotel's employee engagement survey, guest satisfaction reports and monthly P&L statements
  • Continuously analyze the Food and beverage operations to develop and implement new proposals positively affecting revenues, expenses, productivity and efficiencies.
  • Assist in the annual planning of the F&B budget, implementation and regular monitoring 
  • Work with managers to ensure that the weekly forecast is completed accurately and in a timely fashion
  • Working with food & beverage leaders, oversee the continuous review and updating of service training and leadership development
  • Work together with the Executive Chef on all areas pertaining to menus and food service
  • Develop menus, promotions and standards for all food and beverage operations.
  • Responsible for attaining beverage cost of sales goals by oversee ordering, inventories and beverage controls for the entire division as well as maintain the development of the hotel’s wine collection
  • Be an active member of the F&B operation committee meetings; be an active member in the hotel leadership group meetings
  • Liaise with all departments to ensure that there is clear communication and understanding between the departments and restaurants (Accounting, Front Office, Colleague services, Guest Services, etc.)
  • Point of sale system (Silverware) management
  • Ensuring heart and front of the house are clean and well maintained - maintain effective preventative maintenance program for all restaurants
  • Energetic, enthusiastic and self-motivated
  • Must possess excellent interpersonal and communication skills and possess the ability to handle many spinning plates while remaining calm
  • Minimum 3 years of F&B management experience in a department head position
  • Excellent knowledge of food and beverage products, marketplace trends and service standards essential
  • Computer literacy required in POS systems and Microsoft Office
  • Strong organizational and administrative skills
  • Hotel and Restaurant Management Diploma/Degree an asset
  • Sommelier certification an asset
  • Experience in banquet and event planning an asset
Visa Requirements: Applicants must be legally eligible to work in Canada. 
APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!


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Job type
Lake Louise, Canada
F&B service
Starting in
As soon as possible

The Fairmont Chateau Lake Louise

Surrounded by soaring mountain peaks, the majestic Victoria Glacier and a glistening emerald lake, the iconic Fairmont Chateau Lake Louise hotel is located in Alberta's Banff National Park, a UNESCO World Heritage Site, and is recognized globally for progressive environmental stewardship and responsible tourism.

Originally built as a base for outdoor enthusiasts and alpinists over 100 years ago, The Fairmont Chateau Lake Louise is a year-round luxury mountain resort offering guided mountain tours, world-class skiing in the winter, scenic hiking and canoe activities in the summer, a luxury spa, and exceptional dining experiences.

Step into our backyard and discover endless outdoor recreational activities including downhill skiing and snowboarding, cross-country skiing, ice skating, snowshoeing, snowmobiling and horse drawn sleigh rides in the winter; and hiking, canoeing, horseback riding, fishing, mountain biking and river rafting in the summer.

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