Assistant Front Office Manager
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Assistant Front Office Manager

About the job

 

 

Assistant Front Office Manager

We are searching for a dynamic leader who is passionate about delivering on the promise of excellence in Guest Service.  Reporting to the Director of Front Office, this individual will by an outgoing and enthusiastic Leader committed to providing results for Guest and Colleagues.

 

Hotel Overview: Nestled on the edge of Alberta’s Lake Louise in the majestic Canadian Rocky Mountains, The Fairmont Chateau Lake Louise is an all-season recreational paradise that has attracted guests from around the world since 1890. Only a two-hour drive west of Calgary, the property is enveloped by some of the most spectacular scenery on the planet. Facilities include 552 guest rooms, Health Club and Spa, five restaurants, a deli and a lounge. As well, we also have retail shopping, a business centre, horseback riding and canoeing in the Summer, and sleigh rides in the Winter.

 

Summary of Responsibilities: Reporting to the Front Desk Manager, responsibilities and essential job functions include but are not limited to the following:

  • Ensuring the smooth daily operations of the Front Office, while maintaining high levels of guest service
  • Overseeing the hiring, coaching, developing, and performance management of the Guest Service Supervisors, and Guest Services Agents
  • To improve service delivery by streamlining procedures and removing obstacles that hinder service delivery
  • Ensuring inter-departmental communication and cooperation in the interest of better guest satisfaction
  • Developing visionary proposals aimed at improving service climate, colleague moral, and shareholder return
  • Handling of guest comments and concerns, ensuring all guest needs are met
  • Establishing and maintaining a good working relationship between the hotel and affiliated agencies and their representatives
  • Participating in communication meetings within the Front Office, the hotel, and the company
  • Adhering to the code of business conduct
  • Being responsible for a personal cash float
  • Working shifts as business levels dictate
  • Performing general computer maintenance
  • Ensure that the operational budget for the Front Office is adhered to, and all costs are controlled
  • Ensure optimal and efficient scheduling in all areas of the Front Office
  • Practicing room yield management, to ensure maximum profitability of overall operations
  • Monitoring inventory, room types, and categories
  • Attending promotional functions as required
  • Ensuring the safety and well being of our guests and co-workers by having a working knowledge of crisis and emergency procedures
  • Maintain a safe and hazard free work environment
  • Adhering to the Fairmont Hotels and Resorts Green Plan
  • Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the hotel health and safety program
  • Adhere to all environmental policies and programs as required
  • Other reasonable duties as assigned

 

 

Qualifications:

  • Previous proven supervisory experience in Front Office
  • Extensive knowledge of Front Office policies and procedures
  • Hospitality Administration program diploma or degree from a recognized institute an asset
  • Highest guest service orientation with the vision and ability to lead employees consistently to achieve goals and work in a highly participative team environment
  • Highly organized, career and result oriented, with the ability to be flexible with work hours, days off, assignments and additional duties
  • Must be able to work well under pressure in a fast paced and consistently changing environment
  • Operational knowledge and use of Opera, WORD, and EXCEL

 

Visa Requirements: Applicant must hold the proper work authorization to be legally eligible to work in Canada. 

 APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com

ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

About you

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  • Language required: English.

The company

Surrounded by soaring mountain peaks, the majestic Victoria Glacier and a glistening emerald lake, the iconic Fairmont Chateau Lake Louise hotel is located in Alberta's Banff National Park, a UNESCO World Heritage Site, and is recognized globally for progressive environmental stewardship and responsible tourism.

Originally built as a base for outdoor enthusiasts and alpinists over 100 years ago, The Fairmont Chateau Lake Louise is a year-round luxury mountain resort offering guided mountain tours, world-class skiing in the winter, scenic hiking and canoe activities in the summer, a luxury spa, and exceptional dining experiences.

Step into our backyard and discover endless outdoor recreational activities including downhill skiing and snowboarding, cross-country skiing, ice skating, snowshoeing, snowmobiling and horse drawn sleigh rides in the winter; and hiking, canoeing, horseback riding, fishing, mountain biking and river rafting in the summer.

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Assistant Front Office Manager

Lake Louise, Canada

Full-time, Indefinite

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