[{{ $ctrl._job.status.name | translate}}] Bell Captain
The Fairmont Chateau Lake Louise


Job description


Bell CaptainChateau Lake Louise is looking for a dynamic leader who adds optimism and creativity to the workplace. An innovative leader with excellent relationship building skills, people focused, highly organized and in tune with the needs of our guests.


Hotel Overview: Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today.
Summary of Responsibilities:
  • Responsible for providing a seamless and exceptional guest arrival and departure experience.
  • Facilitates the smooth and efficient operation of the Bell Desk, Front Entrance and Valet Parking, ensuring the highest level of guest service is provided in accordance with The Fairmont Hotels core standards.
  • Handles all guest inquiries and comments, follows‑up in a diplomatic and efficient manner.
  • Seeks feedback and recommendation on guest satisfaction, employee experience and morale.
  • Developing and overseeing the implementation of all training needs for The Fairmont Chateau Lake Louise Bell Desk, Front Entrance and Valet Parking.
  • To perform with integrity any emergency and general crisis situation procedures.
  • To ensure that all employees both work in a safe manner and have a safe environment in which to work.
  • To maintain, processes and distributes to all Uniformed Services employees’ hotel information i.e., functions, luggage transfers, as they become available.
  • Performance management and colleague reviews.
  • Reports directly to the Guest Service Manager.
  • Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the hotel health and safety program.
  • Adhere to all environmental policies and programs as required.
  • Other reasonable duties as assigned.


  • Proven ability to successfully lead and motivate colleagues is key to consideration of your application
  • Two years leadership experience is preferred
  • Excellent working knowledge of Property Manager, Word and EXCEL
  • Excellent: written and verbal communication skills.
  • Must be flexible with regards to the work schedule.
  • Must possess the ability to work efficiently in a high-pressure environment while and maintaining the highest quality of guest service.
  • Train-the-Trainer, Interaction Management, Skill Builders, and a Safety Program certificate a definite asset.
  • Valid Class 4 drivers licence, with clear driving record.


Physical Aspects of Position (include but are not limited to): 

  • Constant standing and walking throughout shift
  • Frequent lifting and carrying up to 30 lbs
  • Frequent kneeling, pushing, pulling, lifting
  • Frequent ascending or descending ladders, stairs and ramps

Visa Requirements: Applicants must be legally eligible to work in Canada.  

APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com

ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!



See description

Job type
Lake Louise, Canada
Front Office concierge, Front Office reception, Guest Relations, Customer Service
Starting in
As soon as possible

The Fairmont Chateau Lake Louise

Surrounded by soaring mountain peaks, the majestic Victoria Glacier and a glistening emerald lake, the iconic Fairmont Chateau Lake Louise hotel is located in Alberta's Banff National Park, a UNESCO World Heritage Site, and is recognized globally for progressive environmental stewardship and responsible tourism.

Originally built as a base for outdoor enthusiasts and alpinists over 100 years ago, The Fairmont Chateau Lake Louise is a year-round luxury mountain resort offering guided mountain tours, world-class skiing in the winter, scenic hiking and canoe activities in the summer, a luxury spa, and exceptional dining experiences.

Step into our backyard and discover endless outdoor recreational activities including downhill skiing and snowboarding, cross-country skiing, ice skating, snowshoeing, snowmobiling and horse drawn sleigh rides in the winter; and hiking, canoeing, horseback riding, fishing, mountain biking and river rafting in the summer.

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