[{{ $ctrl._job.status.name | translate}}] Colleague Services Agent (Shuttle Driver)
The Fairmont Chateau Lake Louise

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Job description


Shuttle Driver Colleague Services Agent

As a member of the Colleague Services team, you will ensure the effective delivery of services to Fairmont Chateau Lake Louise employees and residents.  No day will be the same in this position and you will work a range of duties including janitorial, shuttle driving, uniform services and equipment rentals. You will meet hundreds of hotel colleagues who, just like you, are here to have an experience of a lifetime!


Hotel Overview: Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today


Summary of Responsibilities:

Reporting to the Colleague Services Manager, responsibilities include but are not limited to: 
  • Handling face to face and telephone enquiries from residents
  • Operating the colleague shuttle between the Chateau and Lake Louise village on a regular scheduled basis
  • Daily receipt, sorting, organizing and issuing of clean uniforms and dry cleaning items
  • Process soiled uniforms for delivery and receipt from cleaners
  • Effectively complete janitorial duties, including removing garbage and recycling, vacuuming and/or washing entrance floors and stairwells, walls, doors etc. throughout the public spaces of the staff accommodations
  • Deliver and remove furniture to/from staff residences as required
  • Daily pick-up and delivery of staff and hotel mail                                                         
  • Ensure the cleanliness of vacant units
  • Comply with all department policies, procedures, and service standards
  • Follow and proactively promote all health and safety policies and initiatives
  • Other reasonable duties as assigned


  • Previous experience in a similar environment will be an asset, with a proven ability to provide professional, friendly and engaging service
  • Strong professional communication and interpersonal skills, and demonstrated ability to solve problems
  • Highly responsible and reliable, demonstrating initiative as required
  • Proven ability to perform under pressure in a fast-paced, team-based environment
  • Must have a valid Canadian driver's licence -  you will be required to provide a current driver's abstract free of any serious demerit points
  • Willingness and ability to gain an Alberta Class 4 driver’s licence prior to, or within 2 months of beginning employment
  • Ability to meet the physical requirements of the role, including:
    • Constant standing, walking, and bending throughout shift
    • Ability to lift, carry and move large and heavy items on a regular basis
    • Constant kneeling, pushing, pulling
  • Visa Requirements: Applicants must be legally eligible to work in Canada.


    APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com 



    At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!



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    Job type
    Lake Louise, Canada
    Starting in
    As soon as possible

    The Fairmont Chateau Lake Louise

    Surrounded by soaring mountain peaks, the majestic Victoria Glacier and a glistening emerald lake, the iconic Fairmont Chateau Lake Louise hotel is located in Alberta's Banff National Park, a UNESCO World Heritage Site, and is recognized globally for progressive environmental stewardship and responsible tourism.

    Originally built as a base for outdoor enthusiasts and alpinists over 100 years ago, The Fairmont Chateau Lake Louise is a year-round luxury mountain resort offering guided mountain tours, world-class skiing in the winter, scenic hiking and canoe activities in the summer, a luxury spa, and exceptional dining experiences.

    Step into our backyard and discover endless outdoor recreational activities including downhill skiing and snowboarding, cross-country skiing, ice skating, snowshoeing, snowmobiling and horse drawn sleigh rides in the winter; and hiking, canoeing, horseback riding, fishing, mountain biking and river rafting in the summer.

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