Colleague Services Supervisor
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Colleague Services Supervisor

About the job

 

 

Colleague Services Supervisor

The Assistant Manager of Colleague Services thrives on enhancing the unique experiences available to the 800 plus colleagues who work and live at the Chateau Lake Louise. He/she must be an ambassador of Fairmont values, as well as a team leader of approximately 16 Colleague Services Agents.

 

Hotel Overview: Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

 

 

Summary of Responsibilities:

Reporting to the Colleague Services Manager, responsibilities and essential job functions include but are not limited to the following:

  • Manage all Housing/Activity telephone and counter inquiries including but not limited to: guest passes, parking passes, Lifestyles cards, maintenance concerns, roommate issues, activity registration. Acting as staff concierge.
  • Update and maintain daily cleaning standards for units and buildings
  • Coordinate the tracking, delivery and or removal all furniture inventory and appliances
  • Participate in annual/semi-annual unit inspections, advising on any safety, maintenance or FFE updates with representatives from the Maintenance and Security Departments
  • Participate in administrative tasks related to scheduling and assignment of daily tasks
  • Ensure daily cleaning tasks of attendants are complete to standard (quality and timeliness)
  • Promote safe working practices and proper use of PPE
  • Key inventory, issuing, collection and cost recovery
  • Manage all inventories (cleaning, sale items, stationary, etc.)
  • Room inspection tracking, reporting and filing
  • Maintenance request reporting, tracking and follow-up
  • Foster positive working relationships with colleagues across hotel departments
  • Record and post all departmental meeting minutes
  • Assist in managing the waitlist and room assignment process
  • Conduct audits of Housing records and Rent Manager
  • Manage and maintain accuracy of the arrival/departure process
  • Verbal and written communication with tenants and hotel colleagues
  • Oversee the cleanliness, organization and inventory of Storage Bays / Recycling Bay
  • Maintain and track customer service and quality control results
  • Order supplies and equipment through the use of internal accounting software as need
  • Assist with other duties of the department as required
Qualifications:
  • Degree in Hospitality Management or Business Administration preferred
  • Possess a strong desire and talent to teach, coach and inspire a team of diverse employees
  • Previous experience in a training or supervisory role required
  • Excellent working knowledge of Microsoft applications required
  • Previous customer service, administration and housekeeping experience required
  • Prior experience in Rent Manager program an asset
  • Basic understanding of  property maintenance, preventative maintenance and web works an asset
  • Possess a valid Alberta class 4 driver's license, with a driver's abstract free of any serious demerit points
  • Must be able to prioritize work load
  • Must be detail oriented, highly organized, with good time management skills
  • Strong verbal and written communications skills
Physical Aspects of Position:
  • Occasional physically demanding duties in residence and outdoors: encompassing standing, walking, bending & lifting (25kg)

Visa Requirements: Applicants must be legally eligible to work in Canada.

 

APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com

 

ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

 

About you

See description
  • Language required: English.

The company

Surrounded by soaring mountain peaks, the majestic Victoria Glacier and a glistening emerald lake, the iconic Fairmont Chateau Lake Louise hotel is located in Alberta's Banff National Park, a UNESCO World Heritage Site, and is recognized globally for progressive environmental stewardship and responsible tourism.

Originally built as a base for outdoor enthusiasts and alpinists over 100 years ago, The Fairmont Chateau Lake Louise is a year-round luxury mountain resort offering guided mountain tours, world-class skiing in the winter, scenic hiking and canoe activities in the summer, a luxury spa, and exceptional dining experiences.

Step into our backyard and discover endless outdoor recreational activities including downhill skiing and snowboarding, cross-country skiing, ice skating, snowshoeing, snowmobiling and horse drawn sleigh rides in the winter; and hiking, canoeing, horseback riding, fishing, mountain biking and river rafting in the summer.

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Colleague Services Supervisor

Lake Louise, Canada

Full-time, Indefinite

Start Date:

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