Colleague Services Manager
This position offers a diverse and challenging opportunity for anybody interested in property management, tenant relations and leadership. With over 300 units spread over 12 buildings and 13 off property Townhouses, this position includes a large real estate portfolio. The Employee Housing Manager is directly responsible for the leadership and engagement of a support team consisting of up to 20 employees and supervisors. Additionally, the Employee Housing Manager must maintain positive tenant relationships as most residents are colleagues of the hotel. Communication, transparency, follow-up, and true care for our tenants is a top priority of this role. The Employee Housing Manager reports directly to the Director of Operations of the hotel.
Hotel Overview: Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!
Summary of Responsibilities: Reporting to the Director, Operations, responsibilities and essential job functions include but are not limited to the following:
Ensure each new resident is provided with adequate, clean and well maintained housing and is communicated with appropriately before arrival
Ensure quality of units and supplied furniture and fixtures are maintained and tracked, including any preventative measures
Oversee uniform exchange counter, building maintenance, room inspections, room-change assignments and key control
Communicate, administer and enforce policies and procedures outlined in Colleague Housing Handbook & Contract with all residents
Respond to security reports, and administer resident sanctions up to and including evictions
Research creative solutions and new ideas to a variety of problems and concerns that may arise from residents
Liaise with Human Resources, Maintenance, Security and Executive members, to maintain communication, and to ensure support and assistance is acquired
Track and maintain all existing and new lease files
Provide leadership, career development, coaching, and performance management for all colleagues in department
Create and implement annual departmental goals, including action plans to address any concerns from the Employee Engagement Survey
Participate and support long term strategic planning for employee housing
Effectively manage expenses and control of assets, while adhering to annual Colleague Services budgets and monthly forecasts
Oversee the management of department accounting procedures including rent deductions/collections, monthly reports, payroll administration, etc.
Liaise with Regional Purchasing Manager for supplies and new purchases
Adhere to any and all legislative requirements
Ensure a clean and safe working environment, and actively participate in health and safety initiatives
Adhere to all hotel environmental policies and initiatives
Carry out any other tasks as assigned
- Prior experience with property management, housing administration, human resources, security and/or building maintenance an asset
- Proven leadership experience is required
- Must be able to work in a fast paced environment and able to manage constant change
- Ability to effectively manage challenging situations; balancing empathy with assertiveness
- Must be flexible and able to handle a variety of tasks
- Must be detail oriented, highly organized, and self directed/motivated
- Proven oral and written communication skills
- Computer literate of with MS Word, Excel, Outlook and internet required
- Experience with rent and purchase requisition systems an asset
- Acute knowledge of Alberta’s Residential Tenancy Act, Employment Standards and Labor laws an asset
Physical Aspects of Position (include but are not limited to):
- Occasional physically demanding duties in residence and outdoors - encompassing standing, walking, bending & lifting (25kg)
Visa Requirements: Applicants must be legally eligible to work in Canada.
APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com
ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!
- Job type
- Fulltime job
- Lake Louise, Canada
- Starting in
- As soon as possible
The Fairmont Chateau Lake Louise
Originally built as a base for outdoor enthusiasts and alpinists over 100 years ago, The Fairmont Chateau Lake Louise is a year-round luxury mountain resort offering guided mountain tours, world-class skiing in the winter, scenic hiking and canoe activities in the summer, a luxury spa, and exceptional dining experiences.
Step into our backyard and discover endless outdoor recreational activities including downhill skiing and snowboarding, cross-country skiing, ice skating, snowshoeing, snowmobiling and horse drawn sleigh rides in the winter; and hiking, canoeing, horseback riding, fishing, mountain biking and river rafting in the summer.