[{{ $ctrl._job.status.name | translate}}] Guest Services Supervisor
The Fairmont Chateau Lake Louise

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Job description

 

 

 

Guest Services SupervisorProviding engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories for our guests at Fairmont Chateau Lake Louise. Be an ambassador for an exceptional guest experience as Guest Services Supervisor, where your passion for service will inspire your team and make our guests feel valued. Hotel Overview:  Nestled on the edge of Alberta’s Lake Louise in the majestic Canadian Rocky Mountains, The Fairmont Chateau Lake Louise is an all-season recreational paradise that has attracted guests from around the world since 1890. Only a two-hour drive west of Calgary, the property is enveloped by some of the most spectacular scenery on the planet. Facilities include 554 guest rooms, Health Club and Spa, five restaurants, a deli and a lounge. As well, we also have retail shopping, a business centre, horseback riding and canoeing in the Summer, and sleigh rides in the Winter.

 

Summary of Responsibilities: Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following: 

  • Ensuring the smooth daily operation, while maintaining high levels of guest service

  • Handling of guest comments and complaints ensuring guests needs are met

  • Establishing and maintaining a good working relationship between the hotel and affiliated agencies and their representatives

  • Participating in communication meetings within the department, the hotel, and the company

  • Adhering to the code of business conduct

  • Being responsible for a personal cash float

  • Ensuring inter-departmental communication and cooperation in the interest of better guest satisfaction

  • Maintaining a safe and hazard free working environment

  • Adhering to the FH&R Environmental Plan

  • Working shifts as business levels dictate

  • Performing general computer maintenance

  • Training on the latest software and equipment
  • Oversee training and performance management of 4-8 colleagues

  • Responsible for seeking feedback from all departments in the hotel

  • Duty Manager shifts and responsibilities as assigned

  • Shift work, which requires 24- Hour Guest Service Supervisor coverage.

  • Practising room yield management, to ensure maximum profitability of overall operations

  • Monitoring inventory, room types, and categories

  • Ensure that the operational budget is adhered to and all costs are controlled

  • Ensuring the safety and well being of our guests and co-workers by having a working knowledge of crisis and emergency procedures

  • Maintain a safe and hazard free work environment

  • Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the hotel health and safety program

  • Adhere to all environmental policies and programs as required

  • Other reasonable duties as assigned

 

Qualifications:

  • Previous leadership experience in guest services preferred
  • Previous Property Management System experience required
  • Computer literate in Microsoft Window applications preferred
  • Must be able to type 25 words per minute
  • University/College degree in a related discipline an asset
  • Must possess a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

 

Physical Aspects of Position (include but are not limited to): 

  • Frequent standing and walking throughout shift
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps   

Visa Requirements: Applicant must hold the proper work authorization to be legally eligible to work in Canada.

  

APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com

ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Requirements

See description

Job type
Full-time
Location
Lake Louise, Canada
Department
Guest Relations
Languages
English
Starting in
As soon as possible

The Fairmont Chateau Lake Louise

Surrounded by soaring mountain peaks, the majestic Victoria Glacier and a glistening emerald lake, the iconic Fairmont Chateau Lake Louise hotel is located in Alberta's Banff National Park, a UNESCO World Heritage Site, and is recognized globally for progressive environmental stewardship and responsible tourism.

Originally built as a base for outdoor enthusiasts and alpinists over 100 years ago, The Fairmont Chateau Lake Louise is a year-round luxury mountain resort offering guided mountain tours, world-class skiing in the winter, scenic hiking and canoe activities in the summer, a luxury spa, and exceptional dining experiences.

Step into our backyard and discover endless outdoor recreational activities including downhill skiing and snowboarding, cross-country skiing, ice skating, snowshoeing, snowmobiling and horse drawn sleigh rides in the winter; and hiking, canoeing, horseback riding, fishing, mountain biking and river rafting in the summer.

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