[{{ $ctrl._job.status.name | translate}}] Housekeeping Office Coordinator
The Fairmont Chateau Lake Louise

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Job description

 

Housekeeping Office Coordinator

The Housekeeping Office Coordinator will be responsible for assigning daily assignments to our Room Attendants and Supervisors and will distribute VIP information to our Housepersons. The Coordinator will also be responsible for responding to guest calls and delegating to the relevant colleagues in the department.

 

Hotel Overview: Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

 

Summary of Responsibilities:

Reporting to the Executive Housekeeper, responsibilities include but are not limited to: 
  • Consistently offer professional, friendly and engaging service
  • Coordinate administrative support to all areas of the Housekeeping department
  • Work closely with all departments within the Rooms Division, communicating regular updates and changes
  • Oversee the daily operation of the Housekeeping office
  • Maintain all employee records within the Housekeeping department
  • Maintain the security of all room keys and locks
  • Ensure all guest requests are actioned in a timely manner
  • Ensure housekeeping guest amenities and supplies are well stocked
  • Comply with all department policies, procedures, and service standards
  • Follow and proactively promote all health and safety policies and initiatives
  • Other reasonable duties as assigned

Qualifications:

  • Previous relevant experience an asset (e.g. housekeeping and/or administration within a hotel environment)
  • Proven ability to efficiently delegate tasks amongst colleagues and leaders
  • Good computer literacy (experience using Property Manager System preferred)
  • Proficient in the use of Microsoft Outlook, Word and Excel
  • Strong interpersonal and problem solving abilities
  • Highly responsible and reliable, demonstrating initiative as required
  • Ability to work well under pressure in a fast-paced, team-based environment 

 

Physical Aspects of Position (include but are not limited to):

  • Constant sitting throughout shift  

Visa Requirements: Applicant must be eligible to work in Canada.

 

We encourage you to visit our website to learn more about living and working in Lake Louise! http://www.lakelouisejobs.com/

 

ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

 

Requirements

See description

Job type
Full-time
Location
Lake Louise, Canada
Department
Other
Languages
English
Starting in
As soon as possible

The Fairmont Chateau Lake Louise

Surrounded by soaring mountain peaks, the majestic Victoria Glacier and a glistening emerald lake, the iconic Fairmont Chateau Lake Louise hotel is located in Alberta's Banff National Park, a UNESCO World Heritage Site, and is recognized globally for progressive environmental stewardship and responsible tourism.

Originally built as a base for outdoor enthusiasts and alpinists over 100 years ago, The Fairmont Chateau Lake Louise is a year-round luxury mountain resort offering guided mountain tours, world-class skiing in the winter, scenic hiking and canoe activities in the summer, a luxury spa, and exceptional dining experiences.

Step into our backyard and discover endless outdoor recreational activities including downhill skiing and snowboarding, cross-country skiing, ice skating, snowshoeing, snowmobiling and horse drawn sleigh rides in the winter; and hiking, canoeing, horseback riding, fishing, mountain biking and river rafting in the summer.

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