Housekeeping Operations Manager
About the job
Housekeeping Operations Manager
Creating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests. Your leadership skills and the values you model as Housekeeping Operations Manager will inspire your team – not only to ensure an exceptional in-room guest experience, but also to grow their careers with Fairmont.Reporting to the Director, Housekeeping, responsibilities include but are not limited to:
- Establish goals, measurements and results for the department
- Recruit, coach and development department leaders
- Positively impact colleague satisfaction and guest experience
- Develop/update job descriptions, job task checklists and standard operating procedures
- Coach, develop and manage the performance of the Housekeeping daytime supervisory team
- Maintain all training documentation for Room Attendants and Supervisors
- Plan, implement and track all deep cleaning and job cycle projects for guestrooms
- Track and address all guest comments and concerns
- Ensure core standards are implemented and audited
- Assist the coordination of scheduling, vacation planning and department productivity results to budget
- Assist in the development, implementation of a preventative maintenance plan to ensure the quality and efficiency of departmental tools and equipment
- Ensure a safe work environment is maintained at all times and that all colleagues are committed to working safely
- Monitor/revise as needed, departmental health and safety tools including WCB and WHMIS training programs, policies and practices. Comply with all safety regulations and promote a safe work environment
- Participate in guest room renovation projects
- Monitor and enhance department environmental initiatives and recycling programs
- Administer departmental payroll processes
- Comply with all department policies, procedures, and service standards
- Follow and proactively promote all health and safety policies and initiatives
- Other reasonable duties as assigned
- Proven ability to successfully lead and motivate colleagues
- Previous leadership experience in Housekeeping required
- Previous management experience in Housekeeping is an asset
- Strong organizational skills and the ability to maintain performance under pressure
- Results driven, with the ability to demonstrate initiative and work under minimal supervision
- Excellent communication skills, both written and verbal
- Ability to effectively lead and engage a diverse and changing workforce
- Working knowledge of relevant software (Property Manager, Outlook, Word, Excel)
- Department: Housekeeping Other
About you
- Language required: English.
The company
Surrounded by soaring mountain peaks, the majestic Victoria Glacier and a glistening emerald lake, the iconic Fairmont Chateau Lake Louise hotel is located in Alberta's Banff National Park, a UNESCO World Heritage Site, and is recognized globally for progressive environmental stewardship and responsible tourism.
Originally built as a base for outdoor enthusiasts and alpinists over 100 years ago, The Fairmont Chateau Lake Louise is a year-round luxury mountain resort offering guided mountain tours, world-class skiing in the winter, scenic hiking and canoe activities in the summer, a luxury spa, and exceptional dining experiences.
Step into our backyard and discover endless outdoor recreational activities including downhill skiing and snowboarding, cross-country skiing, ice skating, snowshoeing, snowmobiling and horse drawn sleigh rides in the winter; and hiking, canoeing, horseback riding, fishing, mountain biking and river rafting in the summer.
Housekeeping Operations Manager
Full-time, Indefinite
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