Housekeeping Operations Manager
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Housekeeping Operations Manager

About the job

Housekeeping Operations Manager

Creating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests. Your leadership skills and the values you model as Housekeeping Operations Manager will inspire your team – not only to ensure an exceptional in-room guest experience, but also to grow their careers with Fairmont.
 
Hotel Overview: Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!
 
Summary of Responsibilities:

Reporting to the Director, Housekeeping, responsibilities include but are not limited to: 

 

  • Establish goals, measurements and results for the department
  • Recruit, coach and development department leaders
  • Positively impact colleague satisfaction and guest experience
  • Develop/update job descriptions, job task checklists and standard operating procedures
  • Coach, develop and manage the performance of the Housekeeping daytime supervisory team
  • Maintain all training documentation for Room Attendants and Supervisors
  • Plan, implement and track all deep cleaning and job cycle projects for guestrooms
  • Track and address all guest comments and concerns
  • Ensure core standards are implemented and audited
  • Assist the coordination of scheduling, vacation planning and department productivity results to budget
  • Assist in the development, implementation of a preventative maintenance plan to ensure the quality and efficiency of departmental tools and equipment
  • Ensure a safe work environment is maintained at all times and that all colleagues are committed to working safely
  • Monitor/revise as needed, departmental health and safety tools including WCB and WHMIS training programs, policies and practices.  Comply with all safety regulations and promote a safe work environment
  • Participate in guest room renovation projects
  • Monitor and enhance department environmental initiatives and recycling programs
  • Administer departmental payroll processes
  • Comply with all department policies, procedures, and service standards
  • Follow and proactively promote all health and safety policies and initiatives
  • Other reasonable duties as assigned
Qualifications:
  • Proven ability to successfully lead and motivate colleagues
  • Previous leadership experience in Housekeeping required
  • Previous management experience in Housekeeping is an asset
  • Strong organizational skills and the ability to maintain performance under pressure
  • Results driven, with the ability to demonstrate initiative and work under minimal supervision
  • Excellent communication skills, both written and verbal 
  • Ability to effectively lead and engage a diverse and changing workforce
  • Working knowledge of relevant software (Property Manager, Outlook, Word, Excel)
Visa Requirements: Applicants must be legally eligible to work in Canada. 
 
APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com
 
ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
                                                                         

About you

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  • Language required: English.

The company

Surrounded by soaring mountain peaks, the majestic Victoria Glacier and a glistening emerald lake, the iconic Fairmont Chateau Lake Louise hotel is located in Alberta's Banff National Park, a UNESCO World Heritage Site, and is recognized globally for progressive environmental stewardship and responsible tourism.

Originally built as a base for outdoor enthusiasts and alpinists over 100 years ago, The Fairmont Chateau Lake Louise is a year-round luxury mountain resort offering guided mountain tours, world-class skiing in the winter, scenic hiking and canoe activities in the summer, a luxury spa, and exceptional dining experiences.

Step into our backyard and discover endless outdoor recreational activities including downhill skiing and snowboarding, cross-country skiing, ice skating, snowshoeing, snowmobiling and horse drawn sleigh rides in the winter; and hiking, canoeing, horseback riding, fishing, mountain biking and river rafting in the summer.

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Housekeeping Operations Manager

Lake Louise, Canada

Full-time, Indefinite

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