[{{ $ctrl._job.status.name | translate}}] Ski/Board Equipment Rental Manager
The Fairmont Chateau Lake Louise

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Job description

 

Ski/Board Equipment Rental Manager

The Rental Manager is responsible for employee & guest experience along with the financial success of the department. This position is accountable for the service standards, operational efficiency, staff supervision, and inventory management of the Rental Shop. The Manager is responsible for the improvement and maintenance of the point-of-sale system and must possess a combination of leadership skills and administrative prowess. This role requires someone who is calm under pressure and can inspire and motivate a team in a high paced environment.

 

Hotel Overview: Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

 

Summary of Responsibilities:

Reporting to the Resort Activities Manager, responsibilities include but are not limited to: 
  • Act as a mentor who can train and lead a sales team with effective communication
  • Cultivate an environment that supports staff and fosters employee development 
  • Provide training resources for employees in POS, product knowledge, guest service, and sales
  • Develop staff through coaching and performance appraisals
  • Support and work hand-in-hand with the retail and repair departments
  • Develop a sales and service culture to maximize profitability and guest experience
  • Perform all administrative functions including proper record keeping of all rental forms, payroll, SOPs, point-of-sale system management, and operational health and safety
  • Maintain and improve processes for all aspects of the rental function to ensure timely and accurate service of all guests
  • Efficient administration and coordination of inventory management activities including purchase orders, receiving documents, invoices, warranty returns and special orders 
  • Responsible for appropriate staff levels to meet requirements of the department while staying within budget
  • Communicate frequently with the Resort Activities Manager to discuss planning, budgeting, sales promotions and merchandising activities
  • Perform all administrative functions including payroll, invoices, warranty returns, SOP’s and point-of-sale system management.
  • Report staff hours to the Payroll department and respond to inquiries
  • Maintain point-of-sale systems and ensure accurate reporting
  • All aspects of inventory management; purchases, counts, adjustments, reporting, warranty returns and special orders
  • Direct customer interaction – exemplary in all aspects of customer service
  • Handle customer comments/concerns/questions
  • Achieve performance targets including speed, accuracy, guest satisfaction and profitability
  • Maintain merchandising and cleanliness standards
  • Implement and maintain daily operating procedures for opening and closing, store cleanliness, stocking, and guest service
  • Refine and execute procedures related to store presentation
  • Other duties as assigned

Qualifications:

  • Minimum 2 years of post-secondary study
  • 3 years rental experience
  • Retail experience considered an asset
  • Previous leadership role experience
  • Extensive customer service experience, ability to work effectively with a diverse range of people
  • Proficiency in MS Office (Word, Excel, and Outlook)
  • Strong leadership, communication &  organizational skills
  • Professional appearance and attitude

 

Visa Requirements: Applicants must be legally eligible to work in Canada. 
 
APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com

 

ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

Requirements

See description

Job type
Fulltime job
Location
Lake Louise, Canada
Department
Other
Languages
English
Starting in
As soon as possible

The Fairmont Chateau Lake Louise

Surrounded by soaring mountain peaks, the majestic Victoria Glacier and a glistening emerald lake, the iconic Fairmont Chateau Lake Louise hotel is located in Alberta's Banff National Park, a UNESCO World Heritage Site, and is recognized globally for progressive environmental stewardship and responsible tourism.

Originally built as a base for outdoor enthusiasts and alpinists over 100 years ago, The Fairmont Chateau Lake Louise is a year-round luxury mountain resort offering guided mountain tours, world-class skiing in the winter, scenic hiking and canoe activities in the summer, a luxury spa, and exceptional dining experiences.

Step into our backyard and discover endless outdoor recreational activities including downhill skiing and snowboarding, cross-country skiing, ice skating, snowshoeing, snowmobiling and horse drawn sleigh rides in the winter; and hiking, canoeing, horseback riding, fishing, mountain biking and river rafting in the summer.

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