Food & Beverage Server - Mallard Lounge

[{{ $ | translate}}] Food & Beverage Server - Mallard Lounge
The Fairmont Chateau Whistler


Job description





Food & Beverage Server - Mallard Lounge

As a Server with Fairmont Hotels & Resorts, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm, personal attention and knowledge of our outstanding Food & Beverage offerings makes guests of our restaurants and lounges feel unique and valued.


Hotel Overview:  Nestled at the base of Blackcomb Mountain, The Fairmont Chateau Whistler resort defines mountain luxury in the heart of Whistler, British Columbia - Host Mountain Resort of the 2010 Winter Olympics. Located in the spectacular Coastal Mountain Range, Whistler is Canada’s premier, year-round outdoor adventure destination - just two hours north of downtown Vancouver.  Offering ski-in, ski-out convenience and on-site championship golf course, The Fairmont Chateau Whistler is Whistler’s largest conference resort hotel with 550 guestrooms and suites, exceptional dining in five unique outlets and full resort amenities including a slopeside Health Club.  Since opening its doors in 1989, this landmark destination has welcomed guests and colleagues to an unforgettable mountain adventure – start yours today!


Summary of Responsibilities:

Reporting to the Outlet Manager, Mallard Lounge, responsibilities and essential job functions include but are not limited to the following: 

  • Provide timely, personalized, friendly and efficient food and beverage service to our discerning guests
  • Serve, refresh, clear and re-set tables in a timely manner, while adhering to Fairmont Hotels and Resorts standards
  • Ensure that overall cleanliness and maintenance of our restaurant exceeds expectations
  • Maintain work section in an orderly and timely manner (clearing tables, refreshing beverages, removing food items)
  • Complete side duties in timely manner (side stations properly stocked)
  • Takes proper measures to ensure guests bills are presented and posted in a timely manner (whether by cash, credit card or room charge) and that group bills are properly coded and identified (in accordance to Fairmont Hotels & Resort Standards)
  • Assist colleagues in daily tasks as required
  • Bring any concerns to the attention of the Manager On Duty (related to internal or external guests, food or service quality, operation of the room, physical surroundings or plant)
  • Actively participate in the Chateau Whistler’s environmental program and department specific initiatives in working towards sustainable operations
  • To be Health & Safety conscious and actively involved in maintaining a safe work environment
  • Complies with Fairmont Hotels & Resorts policies, procedures and code of ethics
  • Performs any and all other tasks which are assigned by management
  • Upholds the highest standard of internal and external customer service at all times


  • BC Food Safe Certificate and Serving It Right Certificate are required
  • Must have minimum 2 years’ serving experience in high volume/turnover casual full service restaurant
  • Must be of legal age to serve alcohol in BC (19)
  • Must have experience with Point of Sales systems (i.e. Squirrel, Remanco, Micros)
  • Must have thorough working knowledge of wines, scotches, ports and liqueurs
  • Must be professional, personable and well-presented
  • Must be a team player committed to service excellence
  • Must have exceptional organizational skills and be detail oriented
  • Must have excellent communication and interpersonal skills
  • Previous food & beverage experience in a 4 – diamond hotel would be an asset
  • Previous bartending experience is beneficial
  • A Degree or Diploma in Hotel/Hospitality or Tourism an asset

 Physical Aspects of Position (include but are not limited to): 

  • Constant standing and walking throughout shift
  • Frequent lifting and carrying up to 20 lbs
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.


APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!






See description

Job type
Whistler, Canada
Starting in
As soon as possible

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