Restaurant General Manager - Wildflower

[{{ $ | translate}}] Restaurant General Manager - Wildflower
The Fairmont Chateau Whistler


Job description








Restaurant General Manager - Wildflower 

At Fairmont Hotels & Resorts, exceptional service and flavours are the hallmarks of every dining experience. As Restaurant General Manager, your leadership and passion for guest service will drive outstanding operating results – and ensure your Outlet is both a preferred dining destination and workplace. Hotel Overview: Nestled at the base of Blackcomb Mountain, The Fairmont Chateau Whistler resort defines mountain luxury in the heart of Whistler, British Columbia - Host Mountain Resort of the 2010 Winter Olympics. Located in the spectacular Coastal Mountain Range, Whistler is Canada’s premier, year-round outdoor adventure destination - just two hours north of downtown Vancouver.  Offering ski-in, ski-out convenience and on-site championship golf course, The Fairmont Chateau Whistler is Whistler’s largest conference resort hotel with 539 guestrooms and suites, exceptional dining in five unique outlets and full resort amenities including a slopeside Health Club.  Since opening its doors in 1989, this landmark destination has welcomed guests and colleagues to an unforgettable mountain adventure – start yours today!


Summary of Responsibilities:

Reporting to the Food and Beverage Director, responsibilities and essential job functions include but are not limited to the following:

  • Position the restaurant as one of the top dining choices in the Whistler

  • Working closely with the Restaurant Executive chef to execute a smooth and flawless operation for both the Front and Heart of House (inclusive of restaurant and kitchen).

  • Ensuring optimal performance by being a consistent presence on the floor to support and lead the team to deliver service excellence.

  • Motivate, lead, coach and monitor the performance levels of all team members

  • Direct, as well as participate in the training and coaching of new and existing team members.

  • Drive revenue and profit through the development and implementation of strategies, practices and promotions while maintaining the integrity of the overall concept.

  • Drive the restaurant budgeting and forecasting process while adhering to the budgetary guidelines established for the outlet (labour productivity, revenue and expenses).

  • Demonstrate, and hold the team accountable to, the highest standards of internal and external customer service at all times.

  • Manage the beverage inventory and ensuring cost controls are in place.

  • Demonstrate a talent based approach to recruitment, including creating, evaluating and executing effective recruitment and retention strategies for the department.

  • Create and maintain effective scheduling  practices to ensure adequate staffing levels that satisfy guest and business needs, while following the Collective Agreement

  • Work closely and in partnership with the culinary & stewarding teams to ensure that all food service exceeds guest expectations, and promote teamwork as a strong component of the daily service culture

  • Effectively monitor and continue to develop Food & Beverage controls.

  • Drive and promote the growth and development of internal talent.

  • Continuously generate innovative new ideas and promotions to maximize and increase revenues.

  • Foster and maintain high colleague engagement, performance and team spirit within the department.

  • Provide leadership and participation in relevant community events.

  • Manage the social media accounts of the restaurant in accordance with marketing standards (i.e. Facebook, Instagram, Twitter)

  • Manage online reputation by responding in a timely and professional manner and handling any concerns (i.e. Revinate System).

  • Follow up on guest complaints and ensure appropriate internal follow up, including implementing training resolutions and effective performance management where applicable.

  • Collaborate with other departments to ensure effective operation of the hotel.

  • Participate actively in the Vancouver restaurant community.

  • Actively participate in The Fairmont Sustainability Program / Planet 21 and determine department specific action items.

  • Direct and maintain the safety and sanitation of both front and heart of house restaurant operations per provincial health regulations& Ecosure standards.

  • Constantly drive innovation to be the “Hottest Place in Town”

  • Work a flexible schedule that meets business demands, including evenings, weekends and holidays.

  • Owner of the restaurant marketing plan from idea to execution.

  • Owner of the restaurant social media calendar.

  • Chair of the weekly marketing meeting.

  • Other duties as assigned.










  • Minimum of 2 years’ management experience as a department head in Food & Beverage

  • Demonstrated passion for the Food and Beverage industry and knowledge of current trends

  • Demonstrated ability to drive revenues and profit, without sacrificing colleague and customer experiences

  • Proven ability in menu design, offerings, effective marketing plans, and on-line reputation management

  • Product knowledge, including a thorough working knowledge of wines, liqueurs and other beverages.  Sommelier designation is an asset.

  • Proven successful financial performance of restaurant under their operation

  • Thorough working knowledge of financial reporting structures (budgets, labour, productivity, revenue, and expenses)

  • Excellent communication and organizational skills

  • Strong interpersonal and problem solving abilities

  • Highly responsible & reliable

  • Ability to work well under pressure in a fast paced environment

  • Ability to work cohesively as part of a team and build relationships

  • Ability to work effectively with the following programs, Microsoft Office Suite, Open Table, Avero Slingshot, Opera, Micros/Silverware, Revinate, Instagram, Twitter, Facebook etc

  • Previous experience in a luxury hotel restaurant is an asset


Physical Aspects of Position (include but are not limited to):

  • constant walking and standing throughout shift
  • frequent lifting, pushing and pulling of 25 lbs or more
  • frequent kneeling and bending

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!  ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!




See description

Job type
Whistler, Canada
Starting in
As soon as possible

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