Stewarding Lead Hand

[{{ $ | translate}}] Stewarding Lead Hand
The Fairmont Chateau Whistler

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Job description


Stewarding Lead Hand

Every memorable dining experience at Fairmont Hotels and Resorts begins behind the scenes with our Food & Beverage team’s commitment to safe and efficient operations. As a Stewarding Lead Hand, you will support a skilled and engaged team where your care and inspection of all flatware, tableware and kitchen equipment will ensure a superior standard.


Hotel Overview: Nestled at the base of Blackcomb Mountain, The Fairmont Chateau Whistler resort defines mountain luxury in the heart of Whistler, British Columbia - Host Mountain Resort of the 2010 Winter Olympics. Located in the spectacular Coastal Mountain Range, Whistler is Canada’s premier, year-round outdoor adventure destination - just two hours north of downtown Vancouver. Offering ski-in, ski-out convenience and on-site championship golf course, The Fairmont Chateau Whistler is Whistler’s largest conference resort hotel with 550 guestrooms and suites, exceptional dining in five unique outlets and full resort amenities including a slopeside Health Club. Since opening its doors in 1989, this landmark destination has welcomed guests and colleagues to an unforgettable mountain adventure – start yours today!


Summary of Responsibilities:

Reporting directly to the Chief Steward and Assistant Chief Steward, responsibilities and essential job functions include but are not limited to the following:             

  • Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues

  • Lead the Stewarding team in all aspects of the department and ensure standards are followed

  • Follow department policies, procedures, and standards

  • Assist Stewarding Management with the leadership of the department, including scheduling, payroll, performance management and participation in training, mentorship, and promotion of open door policy

  • Prepare and communicate important information (such as hotel occupancy, banquet functions, and expected forecasted business volumes)  to department colleagues through daily briefings

  • Supervise and maintain the sanitation of kitchen equipment and other areas assigned

  • Ensure all equipment is in working order and report any items in need of repair

  • Ensure all equipment breakages and chipped items are taken out of circulation and inventoried 

  • Order and maintain inventories of departmental supplies and cleaning chemicals

  • Ensure guests have clean dishes by ensuring the Kitchen Colleagues have the dishes and silverware required

  • Attend daily Event Order (EO) meetings to assist in the planning and communication of all events such as reviewing banquet event orders and ensuring all set-ups and supplies are in place

  • Actively promote and maintain a safe, hazard free and clean work environment by ensuring safety programs are in place and all safety standards are enforced with regards to proper usage of chemicals under WHMIS, proper moving of equipment, proper footwear and proper back care procedures for stewarding colleagues

  • Participate in The Fairmont Chateau Whistler Resort’s environmental program and department specific initiatives in working towards sustainable operations

  • Other duties as assigned by management

  • Minimum 1 year Stewarding experience is required
  • University/College degree in a related discipline an asset
  • Computer literate in Microsoft Windows application preferred
  • Completion of WHMIS is required
  • Food Safe completion is an asset
  • Valid BC Drivers License is required
  • Strong communication, interpersonal and problem solving abilities required
  • Demonstrate an eye for detail and ability to organize tasks effectively
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to): 
  • Constant standing and walking throughout shift
  • Occasional lifting and carrying up to 50 lbs.
  • Frequent kneeling, pushing, pulling, sitting
  • Occasional ascending or descending ladders, stairs and ramps
  • Working with chemicals and other cleaning products
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 
APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!


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Job type
Whistler, Canada
Starting in
As soon as possible

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