Concierge

[{{ $ctrl._job.status.name | translate}}] Concierge
The Fairmont Copley Plaza

Posted
Interested in this opportunity ?

Job description

 

 

ConciergeThe knowledge of a great Concierge is the expectation of our Guests when staying at Fairmont Hotels & Resorts. Your ability to anticipate Guests’ needs and make informed suggestions will ensure they have a truly memorable stay.

 

Hotel Overview: 

Come be part of over 100 years of exceptional service at the Fairmont Copley Plaza, the Grand Dame of Boston, located in historic Back Bay.

Summary of Responsibilities: Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following: 

  • Consistently offer professional, friendly and engaging service
  • Assist guests with mail, messages, and any plans or arrangements they require
  • Assist with any plans or arrangements the guest intends to make during their stay
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Follow department policies, procedures and service standards
  • Follow all safety policies 
  • Other duties as assigned
 

Qualifications:

  • Previous customer related experience an asset
  • Must possess a professional presentation
  • Must possess outstanding guest services skills and sophisticated verbal & written communication skills
  • Computer literate in Microsoft Window applications an asset
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

 

Physical Aspects of Position (include but are not limited to): 

  • Frequent standing and walking throughout shift
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps
  • Frequent standing and walking throughout shift

 

Visa Requirements: Candidates must have valid authorization to work in the U.S.    

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

 

 

 

 

 

Requirements

See description

Job type
Fulltime job
Location
Back Bay East, Boston, MA, United States
Department
Other
Starting in
As soon as possible

Other suggested jobs

{{:: 'Customer Training Specialist' | ellipsis : 40 : true }}

{{:: 'SiteMinder' | ellipsis : 35 : true }}

{{:: 'Supply Acquisition Manager' | ellipsis : 40 : true }}

{{:: 'onefinestay' | ellipsis : 35 : true }}
Interested in this opportunity ?
Other jobs
Housekeeping Supervisor
Sabayil, Baku, Azerbaijan
Banquet Houseperson
Central San Jose, San Jose, CA, United States
PM Room Attendant
Central San Jose, San Jose, CA, United States
View 1340 other offers