Overnight Manager - Back of House Operations

[{{ $ctrl._job.status.name | translate}}] Overnight Manager - Back of House Operations
The Fairmont Copley Plaza

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Job description

 

Overnight Manager - Back of House

 

At Fairmont Hotels & Resorts, exceptional service and flavours are the hallmarks of every dining experience. Grow your leadership skills as Overnight Manager, Back of House, where your passion for both guest service and our menu offerings will ensure an engaged team, consistent guest satisfaction and outstanding operating results.
 
Hotel Overview:

Come be part of over 100 years of exceptional service at the Fairmont Copley Plaza, the Grand Dame of Boston, located in historic Back Bay.

 
Summary of Responsibilities:
Reporting to the Director of Food & Beverage, responsibilities and essential job functions include but are not limited to the following:             
  • To lead the overnight team in meeting the Fairmont Standards and surpassing luxury expectations as laid out by Forbes and audits
  • To ensure schedules, payroll and all other pertinent financial documentation is completed in a timely manner
  • Consistently offer professional, friendly and engaging service
  • Lead and supervise the Stewarding, In Room Dining, Culinary and Housekeeping teams in all aspects of the department and ensure service standards are followed
  • Ensure that proper Food and Beverage controls are in place and adhered to
  • Maximize revenues by communicating regularly with the Food & Beverage and Rooms teams to implement agreed upon strategies, practices and promotions
  • Monitor the departmental budget in a fiscally responsible manner
  • Address guest concerns and react quickly and professionally
  • Monitor all guest service standards, constantly seeking ways to improve product and service as well as increase volumes and profits
  • Select, train and develop Colleagues to ensure timely recruitment and career growth
  • Balance operational, administrative and Colleague needs
  • Follow outlet policies, procedures and service standards
  • Follow all safety and sanitation policies when handling food and beverage
  • Other duties as assigned
Qualifications:
  • Previous Food & Beverage or Rooms experience in a leadership role required
  • Computer literate in Microsoft Window applications required
  • University/College degree in a related discipline preferred
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
 
Visa Requirements: Candidates must have valid authorization to work in the U.S.
 
APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!
 
ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
 

 

                                                                         

Requirements

See description

Job type
Full-time
Location
Back Bay East, Boston, MA, United States
Department
Other
Starting in
As soon as possible

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