Fairmont Gold Supervisor (Full-Time)

[{{ $ctrl._job.status.name | translate}}] Fairmont Gold Supervisor (Full-Time)
The Fairmont Hamilton Princess


Job description





At Hamilton Princess & Beach Club, our approach to Human Resources begins with selecting the best candidates to join our global team of service professionals committed to turning moments into memories for our guests.  As a member of our Fairmont Gold team your passion and engaging interpersonal skills will ensure exceptional guest service standards.      


Summary of Responsibilities:

Reporting to the Fairmont Gold Manager, responsibilities and essential job functions include, but are not limited to, the following:


  • Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
  • Demonstrate Fairmont core values in all interactions
  • Supervise and coach team members’ performance toward achieving exceptional guest service
  • Provide exceptional concierge services to Fairmont Gold guests including liaising with relevant departments to ensure an exceptional guest experience
  • Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
  • Manage guest profile information and facilitate all necessary actions to enable personalized service
  • Inspect Fairmont Gold Rooms to ensure the highest standards are met
  • Communicate all guest feedback to appropriate departments and ensure correct documentation procedures are implemented
  • Employ a professional and attentive manner and establish positive relationships with guests using your engaging and outgoing interpersonal skills
  • Resolve guest concerns in a prompt and efficient manner, follow correct documentation procedures and ensure managers and relevant departments are notified in a timely manner


    • An undergraduate degree in Hospitality Management is strongly preferred
    • At least 2 years experience in a Concierge/ Guest Services/ Front Desk operations role in a luxury hotel environment is required
    • At least 1 year Supervisory experience in Fairmont Gold or Executive Club in a luxury hotel environment is strongly preferred
    • Demonstrated ability to discern appropriate resolutions to ensure guest satisfaction is required
    • Knowledge of MS Office Suite is required; experience with Hotel or Front Office systems is preferred
    • Proven ability to focus attention on guest needs, remaining calm and courteous at all times
    • Demonstrated commitment to high levels of service excellence is required
    • Proven ability to work cohesively as part of a team in a multicultural, diverse environment
    • Proven ability to work efficiently in a demanding fast paced environment
    • Strong work ethic, highly responsible, and reliable.  Must be able to work shifts, extended hours including evenings, weekends and public holidays


    Physical Aspects of Position: 

    Physical aspects of the position include but are not limited to the following:        


    • Frequent standing and walking throughout shift
    • Occasional kneeling, pushing, pulling, lifting up to 20lbs
    • Occasional ascending or descending ladders, stairs and ramps


    Visa Requirements:
    • Must be legally eligible to work and reside in Bermuda.
    APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!
    At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!



    See description

    Job type
    Hamilton, Bermuda
    Starting in
    As soon as possible

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