Guest Services Agent

[{{ $ | translate}}] Guest Services Agent
The Fairmont Hamilton Princess


Job description



Guest Services AgentFirst impressions are everything! Your engaging smile and personality are the essence of a great Guest Services Agent with Fairmont Hotels & Resorts. As you personally greet our Guests and assist them throughout the day, you will be empowered to deliver on our mission of "Turning moments into memories for our guests".


Hotel Overview: 

At Hamilton Princess & Beach Club, our approach to Human Resources begins with selecting the best candidates to join our global team of service professionals committed to turning moments into memories for our guests.  As a member of our Front Office team your passion and engaging interpersonal skills will ensure exceptional guest service standards.                               


Summary of Responsibilities: Reporting to the Guest Service Manager, responsibilities and essential job functions include but are not limited to the following: 

  • Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
  • Demonstrate Fairmont core values in all interactions
  • Demonstrate awareness of groups, events and activities happening in the hotel and direct guests to functions within hotel as required
  • Demonstrate awareness of and market special guest programs
  • Check guests in and out of the hotel
  • Confirm credit and payment method at check in and ensure full payment received at checkout
  • Log all guest requests and confirm completion
  • Using your engaging and outgoing interpersonal skills, establish positive relationships with guests to increase brand and property loyalty
  • Resolve guest concerns in a prompt and efficient manner, following correct documentation procedures and ensure managers and relevant departments are notified in a timely manner
  • Prepare express checkouts to be mailed daily (day shift)
  • Review PMS inventory and House count for availability and rates
  • Prepare individual paperwork (reconcile postings etc) for closing of shift
  • Reconcile cash and credit card transactions daily
  • Prepare daily reports and distribute to appropriate department
  • Balance bank daily
  • Relocate overbooked guests
  • Follow and ensure compliance with all corporate, hotel, departmental and safety policies and procedures
  • Participate in hotel committees
  • Perform other function related duties and projects as assigned
  • Strong work ethic, highly responsible, reliable and the ability to work extended hours including evenings, weekends and public holidays is required




  • An undergraduate degree in a hospitality related discipline is strongly preferred
  • At least 2 years experience in Front Desk/ Concierge/ Guest Services role in a luxury hotel environment is required
  • Proven ability to focus attention on guests needs, remaining calm and courteous at all times in a demanding and fast paced environment
  • Demonstrated ability to discern appropriate resolutions to ensure guest satisfaction is required
  • Proven ability to work in a demanding fast paced environment
  • Proven ability to work cohesively as part of a team in a multicultural, diverse environment
  • The ability to understand financial information and data, and to perform basic arithmetic functions
  • Energetic with excellent interpersonal and communication skills
  • Strong work ethic, highly responsible, reliable and the ability to work extended hours including evenings, public holidays and weekends is required

Physical Aspects of Position:  Physical aspects of the position include but are not limited to the following: 

  • Frequent standing and walking throughout shift
  • Visual Effort: Medium
  • Environmental Stress: Busy Atmosphere


APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!


ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!









See description

Job type
Hamilton, Bermuda
Starting in
As soon as possible

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