At Fairmont Hotels & Resorts, an exceptional guest experience begins even before check-in and extends throughout every stay. As a House Person, the organizational support you provide to the Housekeeping team will ensure our guest rooms are well equipped and welcoming – and our guests feel valued.
At Hamilton Princess & Beach Club, our approach to Human Resources begins with selecting the best candidates to join our global team of service professionals committed to turning moments into memories for our guests. As a member of our Housekeeping team your organizational support provided to the team will ensure our guest rooms are serviced to Fairmont Standard.
Summary of Responsibilities:
Reporting to the Head House Person & Floor Supervisors, responsibilities and essential job functions include, but are not limited to, the following:
Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
Clean guest corridors, rooms, balconies and other specific areas of the hotel as assigned
Assist Room Attendants with vacuuming, deep cleaning guest rooms, and other duties as required
Remove dirty linen, garbage and recyclables from guest rooms in a timely manner and processed accordingly
Respond in a timely manner to guests’ special requests for miscellaneous items (ie: cribs, cots, extra towels etc.)
Maintain required inventory levels in Housekeeping closets; including collection and distribution of clean linen, restocking paper supplies and amenities as required
Ensure housekeeping equipment is cleaned and maintained
Report any defects in guestrooms and surrounding areas to Royal Service and Housekeeping leadership in a timely manner
Treat each and every Guest as a unique individual
Anticipate Guests’ needs with thoughtful and personal touches
Resolve Guest problems and never say “no” without offering analternative
Be an ambassador for the Brand, Hotel, Community and Colleagues
Be guided by Fairmont core values; respect, integrity, teamwork and empowerment and accountability
Following outlined procedures when performing housekeeping duties
Perform other duties as assigned by the Floor Supervisor, Head Houseman, Executive Housekeeper or Assistant Executive Housekeeper
Previous housekeeping experience in a luxury hotel environment is an asset
Must possess a strong work ethic and be able to work efficiently in a demanding, fast paced environment
Must be physically fit and have the ability to stand, lift, push and pull for long periods during shift
Excellent communication and organizational skills
Knowledge of all hotel facilities and surrounding area is an asset
Ability to work well under pressure
Physical Aspects of Position (include but are not limited to):
- Walking, standing, bending, pushing and pulling anywhere from 2 – 6 hours a day.
- Does not lift weights exceeding 25 lbs.
- Requires constant repetitive motion.
Visa Requirements: Must be legally eligible to work and reside in Bermuda.
APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!
ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
- Job type
- Hamilton, Bermuda
- Starting in
- As soon as possible