Manager, Human Resources (Labour Relations focused)

[{{ $ | translate}}] Manager, Human Resources (Labour Relations focused)
The Fairmont Hotel Vancouver


Job description


Manager, Human Resources (Labour Relations focused)

At Fairmont Hotels & Resorts, we offer our Colleagues and Leaders exciting career paths and engaging work environments in hotels of unrivalled presence. Showcase your team-building, organizational and interpersonal strengths as Manager, Human Resources, where your support will facilitate extraordinary careers and lasting memories for your HR and hotel teams.


Hotel Overview:  Fairmont Hotel Vancouver is a glorious landmark that captures the hearts and imaginations of all who visit. Reigning from her prestigious address on Georgia Street at the center of the city, this Castle in the Heart of Vancouver is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine.  Join our team and welcome our guests to extraordinary experiences at their home away from home.


Summary of Responsibilities:

Reporting to the Director, Talent & Culture, responsibilities and essential job functions include but are not limited to the following: 

  • Provide support and assistance with the day-to-day operation of the Talent & Culture Department, including supporting the implementation of Human Resources strategies
  • Responds to all labour relations matters, including grievances, corrective action, and investigations
  • Act as an internal consultant to provide expert coaching and direction on Talent & Culture policy, programs, employee & labour relations, legislation, employment standards, human rights and compensation
  • Coach leaders on performance management, grievance procedures, corrective action, and career development
  • Promote positive colleague relations through an environment that encourages open communication, trust, mutual respect and fun
  • Assist with implementing the annual Employee Engagement Survey cycle, including planning, executing and strategizing for optimal results
  • Support the Hotel's attendance management program
  • Manage the Hotel’s Time & Attendance systems and provide training where required
  • Support recruitment for the hotel, including recommending, evaluating and executing recruitment and retention strategies
  • Support the immigration process by liaising, where necessary, with immigration lawyers to obtain work authorization for international new hires and transfers
  • Lead new hire orientations where necessary
  • Conduct Discrimination, Harassment & Bullying Prevention Training
  • Execute Accor Hotels training programs and strategies
  • Train leaders on employee relations and labour relations policies and procedures both individually and in group settings
  • Actively support the hotel’s Health & Safety initiatives, accident prevention and disability management programs, including participation on the hotel's Joint Health & Safety Committee
  • Assist with the completion of the annual WorkSafe BC COR Audit to ensure successful results
  • Train, inform and support Talent & Culture colleagues in carrying out their daily responsibilities
  • Ensure the Talent & Culture department complies with all corporate, regional and hotel policies and procedures; and governmental regulations pertaining to all colleagues
  • Be a subject matter expert on company and departmental policies and procedures
  • Lead and/or assist in the organization of staff events such as Summer Party, Anniversary Awards, Kids Christmas Party and Winter Gala
  • Maintain a positive demeanor at all times, even under pressure
  • Consistently offer professional, friendly and engaging service
  • Work well under tight deadlines and time constraints
  • Occasionally work weekends and evenings as needed
  • Complete project work as assigned
  • Perform duties of the Director, Talent & Culture in their absence
  • Assist with all general office administration, reception and other duties as required



  • Minimum 3 years Human Resources leadership experience in a luxury hotel environment required
  • Previous experience in a Labour Relations environment essential
  • Working knowledge of BC Employment Standards Act and Human Rights code
  • Previous Collective Bargaining experience an asset
  • CPHR designation an asset
  • Knowledge of benefit and payroll administration an asset
  • Familiarity with Canadian immigration system and work permit process
  • Computer literacy in MS Office
  • Degree or Certificate in Human Resources Management or a related discipline is preferred
  • Excellent interpersonal and communication skills (both written and oral) 
  • Strong organizational skills, time management and problem solving abilities
  • Must be highly responsible & reliable
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!



See description

Job type
Downtown, Vancouver, Canada
Starting in
As soon as possible

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