Public Relations & Marketing Coordinator-FT
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Public Relations & Marketing Coordinator-FT

The Fairmont Kea Lani, Maui

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Public Relations & Marketing Coordinator-FT

About the job

 

 

  

Public Relations & Marketing Coordinator

At Fairmont Hotels & Resorts, our Marketing professionals are ambassadors of engaging service and authentically local experiences. Showcase your creative flair, interpersonal skills and pride as a Public Relations & Marketing Coordinator of our unique destination! 

 

Hotel Overview: Known as the islands only all-suite oceanfront resort, the hotel is situated on Polo Beach in the world-class, master-planned destination of Wailea, on the south western coast of Maui. Here's an opportunity to join AccorHotels, a luxury hotel brand recognized worldwide for distinctive style and service.

 

Summary of Responsibilities:

Reporting to the Director of Public Relations and Communications, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, engaging and friendly service
  • Support Public Relations Director with office duties including phone coverage and other general tasks
  • Create itineraries, reservations, amenity requests for incoming media, liaising with Front Office, Reservations, F&B, Housekeeping, Spa and any other relevant departments as necessary
  • Coordinate and conduct property site tours with media partners, influencers and writers
  • Track all media hosted
  • Update media clipping portfolio and maintain press kits
  • Research publications and journalists as necessary in preparation of site alert
  • Assist in preparation of monthly PR reports
  • Assist with hotel communications and print projects including signage, menus, flyers, turndown cards, etc. as needed
  • Assist with hotel photo and video shoots, coordinate photo shoot resume, liaise with Front Office, Engineering, Reservations, F&B, Spa, Beach and Pool and other relevant departments as necessary
  • Organize and maintain image library (photo and video) for internal and external sites
  • Manage departmental expenses and monthly accruals
  • Support Marketing Manager with office duties including phone coverage and other general tasks
  • Work with Marketing Manager to execute strategic campaigns and engage followers/fans on all social media channels including Facebook, Twitter, YouTube, Instagram, etc
  • Responsible for social content creation, engagement and channel management
  • Update and develop content and packages on brand.com as well as restaurant bento box websites, including new vanity pages for events, attractions and activities
  • Manage content, imagery and video on brand.com
  • Work with iCrossing to implement suggested changes to the Fairmont Kea Lani website, therefore increasing SEO
  • Using TrustYou and Revinate, monitor online review sites such as Trip Advisor, Yelp, Expedia, Hotels.com, Expedia.com, etc. Draft responses as necessary, keeping within the Fairmont brand tone and standards
  • Champion all TrustYou analytics and reports including but not limited to: daily reputation management reports, specialty reports for General Manager, quarterly statistics for Director of Operations and Director of Sales and Marketing for all colleague meetings etc
  • Work with Fairmont Corporate to stay updated on all brand internet marketing campaigns, toolkits and standards. Participate in Corporate online marketing call and report back to team
  • Participate in monthly sales team meeting to share new initiatives and best practices
  • Work in Adobe Creative Cloud to support graphic design needs of resort and venues
  • Update and coordinate on property digital advertising via digital signage and Sonifi systems
  • Maintain all F&B menu updates online via SinglePlatform and venue websites
  • Support projects and campaigns led by Regional Director Digital Marketing
  • Other duties as assigned

Qualifications:

  • Previous experience in Marketing, Hospitality Sales, Public Relations or Social Media
  • Proficient in computer skills including Microsoft Office and Adobe Creative programs
  • Proficient with Web Composer, web analytics tools and metrics
  • Knowledge of search engine optimization is an asset
  • Excellent verbal and written communication and organizational skills
  • Must be detail-oriented, self-motivated, energetic and able to multi-task 
  • Strong interpersonal and problem solving abilities
  • Highly responsible and reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team with minimum supervision
  • Ability to focus attention on guest and client needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

  • Frequent walking, standing and sitting throughout shift
  • Occasional lifting and carrying up to 30 lbs
  • Occasional bending, kneeling, pushing, pulling
  • Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA).This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

 

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!

 

ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

Fairmont Kea Lani, Maui is an Equal Opportunity Employer/Drug-Free Workplace. We support the Affirmative Action Plan; our program is available for inspection by contacting the Director, Talent & Culture, Monday through Friday between 8:00am - 5:00pm.

Closed

Public Relations & Marketing Coordinator-FT

Wailea, Wailea-Makena, HI, United States

Full-time, Indefinite

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