EPIC Assistant Server (Full time)

[{{ $ctrl._job.status.name | translate}}] EPIC Assistant Server (Full time)
The Fairmont Royal York


Job description


EPIC, Assistant Server (Full time)

The Assistant Server’s focus will be to act as a support in all areas of Guest service delivery.  In principle, their function will be threefold; to prepare serving stations and work areas for each meal period, assisting with the smooth execution of meal service during peak times, and offering continued support in preparation for the next meal period.  The Assistant Server will be an integral part of the Epic team, working towards the common goal of exceeding the expectations of all who come to dine at Epic.


 Hotel Overview: 

Located in the heart of downtown Toronto, Fairmont Royal York is within walking distance to the business and theatre districts and the city's best shopping and dining.  Having hosted more than 40 million guests since it opened its doors in 1929, Fairmont Royal York continues to represent the epitome of hospitality. With 1365 guest rooms, 70,000 square feet in 34 conference and banquet rooms, and over 1200 colleagues, Fairmont Royal York depicts the elegance of its past while providing the finest conveniences for today's travelers.

 Summary of Responsibilities: Reporting to the Epic Restaurant Manager, responsibilities and essential job functions include but are not limited to the following:

  • To report for duty punctually, in full uniform according to appearance and grooming standards
  • To promote and maintain a positive working relationship at all times with all the Colleagues of Epic and Royal York Hotel
  • To demonstrate a complete understanding of Epic Restaurant and Lounge policies, procedures and set service standards as outlined in the Royal York Colleague Handbook and the Epic Colleague Resource Guide
  • To demonstrate a complete knowledge and understanding of all steps of service and duties and perform them to the set standards as outlined in the Job Task Checklist
  • To assist all Guests (internal and external) with any inquiries or requests in a pleasant, helpful manner
  • To follow all of safety and sanitation policies when handling food and beverage
  • Attend pre-shift, weekly and monthly meetings to continually improve the Guests experience
  • To understand how to operate all the equipment used in the outlet
  • To fully understand and follow the hotel’s recycling program and procedures
  • To actively participate in all health and safety procedures for the Epic Restaurant, Lounge and Hotel
  • To follow all of safety and sanitation policies when handling food and beverage
  • Carrying out any miscellaneous duties and responsibilities as requested by your Manager pertaining to total quality service delivered in the Epic Restaurant or Lounge
  • Other duties as assigned.

 Qualifications :

  • Previous work experience in a restaurant/food and beverage setting
  • Excellent interpersonal skills and a team player attitude
  • Smart Serve training program certification an asset
  • Must be age of majority to serve alcoholic beverages
  • OTEC certificate an asset
  • Flexibility with shifts of the Restaurant and Lounge dependant on business demands
  • Willingness to learn new concepts and ideas
  • Smart Serve Training Certification
  • Must be willing to work varying shifts

Physical Aspects of Position (include but are not limited to ):

  • Constant standing and walking throughout shift
  • Frequent lifting and carrying up to 30 lbs
  • Frequent standing, bending and reaching throughout shift
  • Visa Requirements: Must already be legally permitted to work in Canada.
  • APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!


    Accessibility: Fairmont Hotels and Resorts believes in outstanding hospitality. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 416-860-5091or ryh.careers@fairmont.com if you require accommodation. ABOUT FAIRMONT HOTELS & RESORTSAt Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!



    See description

    Job type
    Downtown, Toronto, Canada
    Starting in
    As soon as possible

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