Senior Venues Manager

[{{ $ctrl._job.status.name | translate}}] Senior Venues Manager
The Fairmont San Jose

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Job description

 

Senior Venues Manager

 

At Fairmont Hotels & Resorts, exceptional service and flavors are the hallmarks of every dining experience. As a Senior Venues Manager, your leadership and passion for guest service will drive outstanding operating results – and ensure our Outlets are both a preferred dining destination and workplace.

Hotel Overview:  A fixture in the heart of Silicon Valley since 1987, The Fairmont San Jose delivers an irresistible blend of innovation and elegance.   With the meteoric growth of the computer industry, Silicon Valley has become one of the world's busiest hubs, and the capital of this high-tech mecca is San Jose. The Fairmont San Jose hotel combines technological innovation with timeless elegance. Summary of Responsibilities: Reporting to the Director of Venues, responsibilities and essential job functions include but are not limited to the following:

  • Directs the Outlets Managers in daily operations of the Fountain Restaurant, Lobby Lounge, In-Room Dining and Gazebo
  • Collaborate with Director of Venues to control costs, maximize profits, be current and provide unique dining experiences
  • Seek opportunities to establish the Fountain Restaurant and Lobby Lounge’s prominent position within the competitive market
  • Review and analyze monthly results, highlight problem areas and discuss these with the Director of Venues and appropriate staff. Ensure appropriate action is taken to rectify issues
  • Participate in special events and promotional functions, maintaining a high profile with current and prospective clients
  • Be aware of current trends in the industry and make suggestions for implementation
  • Attend meetings and training courses as required and continually strive for the improvement of professional skills
  • Remain current and set expectations for enforcing the highest standards of safety, sanitation, and hygiene according to State Board of Health
  • Assess guest satisfaction by visiting with dining patrons daily and reviewing guest comments
  • Exemplify the level of guest service that is expected of all team members
  • Accommodate all guest requests in an accurate and efficient manner. Coordinate all group requests and needs
  • Handle all guest complaints in a timely manner and follow up to ensure complaints or problems are resolved and action is taken to avoid recurrence
  • Recruit, interview, hire, train and evaluate colleague performance
  • Communicate with colleagues and Outlets Manager / Supervisors to ensure operational needs are met so the guest experience is a positive memorable one
  • Coach team members to reinforce positive behavior and to improve performance as needed
  • Coordinate with sales department to prepare for upcoming events
  • Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions and inventory control
  • Maintain control systems that will assure quality and portion consistency; monitor food shipments to ensure they meet established purchasing specifications
  • Ensure proper management of assets including china, silver, glass, food inventories, beverage inventories and equipment

Qualifications:

  • At Least 5 years Previous Food and Beverage leadership experience required
  • Previous Point of Sale System experience required
  • Computer literate in Microsoft Window applications required
  • University/College degree in a related discipline preferred
  • Excellent communication and organizational skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
Visa Requirements:  Applicant must provide proof of eligibility to work in the United States
 
APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!
 
ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits! 

 

Fairmont San Jose is proud to be an Equal Opportunity Employer. EOE/M/F/D/V

Requirements

See description

Job type
Fulltime job
Location
Central San Jose, San Jose, CA, United States
Department
Other
Starting in
As soon as possible

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