Spa Reservations Agent
Spa Reservation Agent's primary responsibility is to book spa appointments, reservations and to assist with guest inquiries in a timely and efficient manner while remaining professional and courteous at all times.
Hotel Overview: Fairmont Sonoma Mission Inn & Spa is the ultimate elegant oasis, blessed by natural mineral hot springs in the Sonoma Valley. An idyllic, world famous wine growing region abundant with local products, our resort is designed to exude the California Wine Country experience.
Summary of Responsibilities:
Reporting to the Spa Operations Manager, responsibilities and essential job functions include but are not limited to the following:
• Consistently offers professional, engaging and friendly service • Efficient process all telephone inquiries and spa/fitness reservation/activity scheduling from future, local and in-house guests • Offer additional Spa bookings as well as itinerary assistance for all spa and hotel guests • Provide general departmental assistance, special projects, group Spa reservations, etc. • Provide thorough and complete information on all the services offered in the brochure, as well as reconfirming all the sales made or events booked in detail • Attend all department meetings and trainings • Maintain professional and caring manner with all guests, especially focusing on recovery and special needs guests • Respond quickly to guest requests or complaints and see that appropriate actions is taken • Work efficiently in Spa Soft (booking software) while scheduling, modifying or canceling all Spa and Fitness reservations and services • Follow and adhere to all policies and standards contained in the Sonoma Pact, memos and posted information • Communicate all guest needs and concerns to the appropriate Spa Manager or the Manager on Duty
• Previous Guest Service experience is an asset • Strong interpersonal skills an asset • Ability to handle difficult/pressure situations calmly • Problem solving skills • Effective Time Management skills • Multi-task oriented • Excellent computer skills • High School Diploma or equivalent
Physical Aspects of Position (include but are not limited to):
• Constant sitting, standing and walking throughout shift Visa Requirements: Applicant must be able to provide proof tha they are legally able to work in the US
APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!
ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!Fairmont Sonoma Mission Inn & Spa is an Equal Opportunity Employer EOE/M/F/V/D
- Job type
- Sonoma, CA, United States
- Starting in
- As soon as possible
- Duration of the contract