Catering Services Manager

[{{ $ | translate}}] Catering Services Manager
The Fairmont Vancouver Airport

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Job description




Catering Services ManagerAt The Fairmont Vancouver Airport, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Be an ambassador for our exceptional offerings as Catering & Events Manager, where you will liaise between multiple departments to meet the needs – and exceed the expectations – of your clients.  Hotel Overview:  A sophisticated gateway to one of the world's most vibrant cities, The Fairmont Vancouver Airport is conveniently located above the USA Departures Level in the Vancouver International Airport. Voted #1 Airport Hotel in North America and 5th in World at the Skytrax World Airport Awards. Luxury. Convenience. The best part of your journey. 

Summary of Responsibilities: Reporting to the Senior Catering Manager, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service
  • Work with the Senior Catering Manager to oversee all scheduled functions and to ensure all Fairmont Standards for Conference Services are maintained
  • Respond to all inquiries regarding catering space availability in a professional and timely manner
  • Maintain a variety of accounts to include social, corporate, incentive, and association
  • Conduct prospecting to grow business each week, through sales calls in marketplace, entertainment of clients and site visits on an ongoing basis
  • Ensure open communication with all operating departments to ensure awareness of client’s requirements
  • Build partnership with the Banquet team to ensure service standards are maintained
  • Build relationships between Conference Services and the Operating Departments
  • Conduct site inspections for conventions, weddings, corporate and group business
  • Assist with forecasting and budgets as required
  • Expedite function bookings, writing menus, preparing resumes, event orders etc.
  • Compile and distribute conference agendas and event orders
  • Ensure the efficiency of Opera to track, solicit, book, produce EO’s, and follow up on accounts
  • Build a close partnership with Sales Team to ensure all contractual terms agreed upon are carried out as well as to maximize function space for the highest profitability for the hotel
  • Assist in developing new business ideas and the promotion of existing business within all our market segments
  • Resolve guest complaints when necessary Ensure close relationships are established and maintained with clients to encourage repeat business
  • Conduct Post Conference meetings with departing groups to address strengths and weaknesses of an event while soliciting repeat business
  • Facilitate daily Catering/Banquet/Kitchen meetings to ensure perfection in service delivery
  • Assist the Senior Catering Manager in leading, coaching, and developing all team members
  • Other duties as assigned


  • Minimum of 1 year experience as a Catering Manager, Conference Services Manager, or Executive Meeting Manager in a four star hotel. Five diamond experience an asset
  • Hospitality Management Degree or a Post-Secondary Degree an asset
  • Previous leadership experience is an asset
  • Extensive Food and Beverage knowledge
  • Knowledge of meeting space capacities pertaining to health and safety procedures and terminology of meeting room set-ups
  • Extensive knowledge of Opera, Office, and Windows based programs
  • Must possess excellent interpersonal and communication skills, both written and verbal
  • Proven leadership, organizational skills, and staff development skills with good decision making abilities
  • Professional appearance and demeanor
  • Must possess a strong sense of exceeding in providing quality service to our internal and external customers
  • Assertive, self-starter, self-motivator with a high degree of professionalism
  • Must be able to and enjoy working in a busy environment with minimum supervision

Visa Requirements: Must be legally eligible to work in Canada with a current work visa or permit. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!  ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. Our Sustainability Partnership program represents our ever-expanding commitment to being a responsible business and to following the principles of sustainability across our operations, the world over. An exciting future awaits! 



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Job type
Vancouver, Canada
Starting in
As soon as possible

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