Comminucations Agent

[{{ $ | translate}}] Comminucations Agent
The Fairmont Winnipeg


Job description


Royal Service Agent

Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.


Hotel Overview

Located in the heart of vibrant downtown Winnipeg, Manitoba -- at the historic corner of Portage and Main -- Fairmont Winnipeg luxury hotel extends the naturally warm reception of the Prairies. Just step outside our Winnipeg hotel and the city is at your feet.

Summary of Responsibilities: Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: 

  • Demonstrates Fairmont Service Promise Standards and Fairmont Values in all interactions with both guests and colleagues.

  • Answers all calls to the hotel, external, and from within the hotel, internal
  • Completes guest and colleague requests, including connecting the call to another department, calling the appropriate person on the radio, or locating information
  • Provides concierge information to guests as required
  • Takes all In Room Dining orders
  • Handles guest concerns and follows up to ensure satisfaction
  • Ensures overall guest satisfaction while exceeding expectations whenever possible
  • Reviews upcoming reservations for up-to-date and accurate information to ensure the best stay possible for the guest
  • Works with positive attitude at all times
  • Creates strong team working relationships with other departments
  • Prioritizes all work and handles multiple tasks at one time.
  • Uses professional verbiage at all times
  • Follows responsibilities for key assignment and return procedures
  • Routinely checks incoming faxes and stamps outgoing mail
  • Runs hourly reports to back up hotel information
  • Acts as a member of the Primary Emergency Response Team and follows all emergency procedures when required
  • Adheres to Health & Safety policy and ensuring safe work practices are followed at all times.
  • Adheres to the hotel’s environmental policies and procedures.


  • Previous switchboard experience is an asset and/or previous Rooms Division experience
  • Typing skills at a minimum 50 words per minutes
  • Computer skills including basic knowledge of Excel, Word required
  • Working knowledge of Opera Property Management System, and Micros is an asset
  • Must have a strong focus on guest service/satisfaction, and exceeding expectations
  • Positive attitude, service-oriented, team player and self-motivating
  • Must be resourceful when handling requests for information
  • Excellent English communication skills both verbal and written
  • Ability to multitask, prioritize and work under pressure
  • Post-secondary diploma or currently enrolled in Hospitality Program is an asset
  • Fluency in a second language an asset
  • Concierge knowledge of Winnipeg is an asset

Physical Aspects of Position (include but are not limited to): 

  • Frequent sitting throughout shift
  • Occasional standing, kneeling, pushing, pulling, lifting

Visa Requirements:  

To be eligible for employment with Fairmont Winnipeg, you must be in possession of a working visa for Canada. We do not provide offer letters to applicants seeking to get their work visas.  Applicants must have their work visas in place prior to applying.

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!






See description

Job type
Downtown, Winnipeg, Canada
Starting in
As soon as possible

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