Director of Catering & Conference Services

[{{ $ctrl._job.status.name | translate}}] Director of Catering & Conference Services
The Fairmont Winnipeg

Posted

Job description

 

Director of Catering & Conference Services

The Director of Catering and Conference Services will lead a dynamic conference services team to ensure all events held in the hotel and catered off-site. At the same time ensuring that the events are seamless and successful from annual events to high profile conferences to weddings and small meetings while striving to exceed budgeted revenues.

 Hotel Overview: Located in the heart of vibrant downtown Winnipeg, Manitoba -- at the historic corner of Portage and Main -- Fairmont Winnipeg luxury hotel extends the naturally warm reception of the Prairies. Just step outside our Winnipeg hotel and the city is at your feet.   Summary of Responsibilities: Reporting to the Manager Position Title, responsibilities and essential job functions include but are not limited to the following:   

  • Implements policies and procedures to ensure a successful transition of a group’s requirements through the team’s administration of group resumes and BEO’s, as well as pre-con meetings and internal operational meetings.

  • Prepares weekly, monthly, quarterly and yearly catering reports (both forecast and pace).

  • Actively seeks new business and catering events through prospecting and booking business to meet and exceed budgeted revenues.

  • Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business.

  • Setting goals and activities with Catering Managers, Catering Coordinators.

  • Targeting, soliciting and penetrating new accounts for home property

  • Conduct weekly and monthly meetings with all Catering personnel to review current and future catering activities and goals.

  • Conducts site inspections and food tastings with prospective and repeat customers, to ensure we understand the needs of the guests and exceed their expectations during their program.

  • Works closely with the DOSM/Sales Managers to ensure all contractual terms agreed upon are carried out and maximizes function space for the highest profitability of the hotel.

  • Attendance at rate strategy meetings and regularly scheduled Sales & Catering Departmental meetings and group business meetings.

  • Liaison between hotel and in-house AV supplier to maximize audio visual revenues.

  • Ensure meeting and function rooms are properly maintained at all times liaising with food and beverage outlets regarding reservations and flow of clients.

  • Develops, energizes and leads a motivated, competent and cohesive team through the implementation of the approved incentive program and performance management programs.

  • Prepare an annual budget for approval and administer that budget in a fiscally responsible manner.

  • Develop annual business plans for the department in conjunction with the Director of Sales & Marketing.

  • Responsible for the hiring process and training of new Catering team members.

  • Balance operational, administrative and Colleague needs.

  • Follow all safety policies.
  • Other duties as assigned.
Qualifications:
  • Minimum of 4 years’ experience in Hotel Catering Management or Sales Management

  • Ability to focus attention on guest needs, remaining calm and courteous at all times

  • Excellent communication skills, both written and verbal required

  • Proven ability to plan and organize events effectively, with an acute sense of detail

  • Working knowledge of Sales & Catering, Property Manager and Windows based applications required

  • CMP certification required
  • Experience in Food & Beverage with broad operational knowledge

  • Degree in Hotel/Restaurant Management or related discipline an asset

Visa Requirements: To be eligible for employment with Fairmont Winnipeg, you must be in possession of a working visa for Canada. We do not provide offer letters to applicants seeking to get their work visas.  Applicants must have their work visas in place prior to applying. 
 
APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!
 
ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

           

Requirements

See description

Job type
Full-time
Location
Downtown, Winnipeg, Canada
Department
Other
Starting in
As soon as possible

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