Fairmont Gold Manager

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The Fairmont Winnipeg


Job description

 Fairmont Gold Manager

At Fairmont Hotels & Resorts, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. As Fairmont Gold Manager, your leadership will foster an engaged team of service professionals who bring our exceptional “Fairmont Gold standards” to life – and turn moments into memories for our guests.

Hotel Overview: Located in the heart of vibrant downtown Winnipeg, Manitoba -- at the historic corner of Portage and Main -- Fairmont Winnipeg luxury hotel extends the naturally warm reception of the Prairies. Just step outside our Winnipeg hotel and the city is at your feet.


Summary of Responsibilities:

Fairmont Gold, the brand's exclusive lifestyle hotel within a hotel experience features warm and personalized service with amenities such as a private reception desk and a comfortable Guest lounge. Fairmont Gold is dedicated to a consistent high quality of service designed to meet the needs and expectations of the discriminating business executive and leisure traveler. Fairmont Gold has an exclusive, dedicated and attentive team that provides the finest level of service and commitment to hospitality excellence.


The Fairmont Gold Manager is a vital element in Fairmont Gold’s “level of perfection.” This individual has a dynamic personality coupled with the mindset of a great business thinker. They embody the traits of a politician being able to communicate and motivate all supporting departments regardless of how they fell about the product; the role of nurturer in being able to foster relationships that vary with each Guest and the consummate concierge “magician” being able to secure tickets to sold out performances and best tables last minute at the finest restaurants with a six month waiting list. To summarize an effective Fairmont Gold Manager should be the proverbial “ Jack of all trades and master of all.”


Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following:   

  • Demonstrates Fairmont Corporate standards and Service Promise standards in every interaction with guests and colleagues
  • Ensures that all Fairmont Gold standards of service and operation are adhered to.

  • Monitors the maintenance of the physical Gold product

  • Oversees all aspects of guest service in the daily operation of Fairmont Gold, ensuring the highest level of guest satisfaction at all times

  • Ensures the highest revenues possible are generated by participating in, supporting and promoting the Fairmont Gold up sell program as well as monitoring honor bar revenue

  • Updates and reviews Fairmont Gold Guest history and Profile Plus daily to ensure information is accurate, and that all guest needs are met and requests are anticipated

  • Provides exceptional concierge information to our guests and continuously updates iconcierge program to ensure current and relevant information provided

  • Develops and maintains strong relationships with local area vendors, concessionaires, local community and counterparts of Fairmont Gold though Fairmont Hotels and Resorts.

  • Develops and maintains strong relationships with guests to ensure Fairmont Gold Loyalty and handles all daily Fairmont Gold comments and proactively resolve any concerns.

  • Communicates effectively with all other departments and attends any communication meetings and leadership meetings representing the Fairmont Gold Department.

  • Trains, supervises and communicates with all contributing colleagues on a daily basis, to ensure all Fairmont Gold standards are met.

  • Inspects Gold guestrooms daily for cleanliness and maintenance issues including completion of housekeeping audits, turndown and occupied rooms cleaning audits.

  • Works with the Sous-chef, Culinary team, and In Room Dining team to maintain high quality Food & Beverage Offerings & impeccable presentation, on Fairmont Gold in line with Fairmont Gold standards.

  • Makes measurable contributions to the overall strategic goals, initiatives and objectives

  • Proposes and Facilitates cost-effective guest experience enhancements. Directs and executes approved plans and programs for Gold in accordance with company and hotel policies.

  • Assignments in other Supervisory positions during the closure of Fairmont Gold, or as required.

  • Creates an environment that allows colleagues to achieve engagement and development through coaching team members and team building events.

  • Promotes and adheres to the company’s Health & Safety policies to ensure a safe work environment and knowledgeable about all safety and emergency procedures.

  • Promotes and adheres to the company’s Environmental policies and procedures.

  • Participates actively in the hotel community to further inter-departmental working relationships.

  • A minimum of 2 years, Concierge or Front Office experience

  • A minimum of 3 years in a supervisory or managerial role

  • Must have a proven record of exceeding guest expectations and commitment to guest service.

  • Must have an entrepreneurial spirit
  • Impeccable presentation.
  • Proven ability to inspire a team to achieve the ultimate luxury experience
  • Passionate about Guest Service, relentless in creating “wow” experiences
  • Excellent leadership, written & verbal communications and interpersonal skills.

  • Self-Motivating with the initiative and ability to complete projects and tasks in a timely manner,

  • Great organizational skills with a proven ability to work under pressure.

  •  An operational knowledge of Opera and Microsoft Office Suite an asset.

  • Diploma or degree in hospitality Management is an asset.

  • Knowledge of a second language and its application in the hotel / hospitality industry an asset. 

Visa Requirements: To be eligible for employment with Fairmont Winnipeg, you must be in possession of a working visa for Canada. We do not provide offer letters to applicants seeking to get their work visas.  Applicants must have their work visas in place prior to applying

 APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!


See description

Job type
Downtown, Winnipeg, Canada
Starting in
As soon as possible

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