[{{ $ctrl._job.status.name | translate}}] Meeting&Events Internship
The Hotel. Brussels

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Job description

KEY RELATIONSHIPS:
- Maintain and develop contacts with business generators, meeting and conference planners, visitors/Conference office, travel agents, airlines, corporate accounts.
- Coordinates under the supervision of a coordinator in liaison with the Food and Beverage Management team and the Kitchen & Stewarding Manager.

KEY RESPONSIBILITIES:
- Follow the standards and procedures of the department, for instance, ensuring that business has been signed prior to commence planning
- Ensure that the rooming lists and reservation details are inserted in due time for operations.
- Co-ordinate the allocation of space for the conference and associated events under the supervision of the M&E Manager / Coordinator
- Liaise with the Rooms Departments for room availability and room preferences
- Liaise with the following departments in procurement of the business: Sales Team, M&E Operations, Front Office, F&B departments
- Conduct room familiarizations and site inspections
- Oversee the preparation, presentation and service of banquet Food and Beverage products to ensure highest quality at all times
- Maintain a record system to include the following: files on all previous functions, banquet and reservation book, customer contact file, menu file, activities file, solicits and follows-up on business referrals and potential sales leads

Guest Service
- Demonstrate service attributes in accordance with industry expectations and company standards including: being attentive to Guests, accurately and promptly fulfilling Guests requests, anticipate Guests needs, maintain a high level of knowledge which affects the Guest experience, demonstrating a ‘service’ attitude, taking appropriate action to resolve guest complaints
- Appreciate the dynamic nature of the Hotel and extend these service attributes to all internal customers

Financial Responsibilities
- Control of invoices for completeness and ensure that folder with contract and invoicing details are well prepared and given to the accounting department.
- Control that postings are correct on a daily basis.

Business Planning
- Contribute to the overall strategic plan of the business and help compile the annual hotel business plan

Requirements

Competences
- Fluent in English& French or English & Dutch. 3 languages is a plus.
- Good knowledge from Microsoft Office (Word, Excel).
- Teamwork and interpersonal skills
- Excellent organization and planning skills
- Must be punctual and detail-oriented
- Have a commercial attitude to ensure customer satisfaction and the income maximization
- Enthusiasm for the hotel market
- Proactive bringing new ideas within the team
- Good communication skills and dynamic
Job type
Internship
Location
Brussels, Belgium
Department
Events
Languages
English, French
Starting in
September 2018
Duration
6 months
Pay range
500 euros
Accommodation
Non
Other benefits
Meals

The Hotel. Brussels

Towering high above the Brussels skyline on the Boulevard de Waterloo, the high-end fashion-shopping street of Brussels, The Hotel lets you escape the city rush and relax.

Regularly praised for its impeccable service, elegantly appointed rooms and vibrant atmosphere, guests are invited to enjoy the spectacular views from the iconic building while meeting for business, or indulging in a well-earned treatment in the spa.

The Hotel is superbly located and is merely a few minutes away from the main attractions of the city: the famous fashion Boulevard de Waterloo, the historic Grand Place and the European Parliament buildings.

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