[{{ $ctrl._job.status.name | translate}}] Concierge Supervisor
The Ivy Hotel

Posted

Job description

The Ivy Hotel is hiring a Concierge Supervisor.

The ideal candidate will possess a positive attitude, collaborative management style and
be focused on delivering exceptional customer service. You're a problem solver who
takes can take both direction and initiative and just gets it done. You're organized and
possess an acute attention to detail. Well-dressed and well-spoken. You're passionate
about service, and are a host, a welcoming presence, the face of the hotel to a
sophisticated clientele.

This person will pro-actively anticipate the needs of the guests so solutions can be offered
before being requested, personalizing the delivery of the service to meet the specific
needs of each guest, and reminding the guest of scheduled events and appointments. Your
function is to provide the guest with an experience that will always be remembered and
with the highest level of responsiveness.

Duties include, but are not limited to:
* Ability to multi-task: telephones, computers and guests that are in front of you. Quick
thinking, ability to give clear, concise directions (walking, driving and verbal), refer/
recommend activities and services as well as information on the local Baltimore area
and all of its many facets.
* Provide personal services of the highest level that may include, but not limited, to
restaurant reservations, recreation requests, floral orders, shoe shine, etc. They also
have the ability to make available maps, literature, and other materials.
* Project an approachable and professional image in personal appearance, manner, and
demeanor.
* Be knowledgeable of all in-house and arriving guests
* Assist in taking reservations, tours, and greeting and checking-in guests.
* Maintain a work environment of cleanliness and organization.
* Assure prompt and positive action on all guest complaints, questions, concerns and
suggestions, as well as conduct quality assurance follow-up.
* Responsible for: providing, maintaining and promoting hospitality at the highest level
at all times
* Welcoming and serving guests in a courteous, efficient and friendly manner, both
face-to-face and on the phone.
* Communicate well with all staff to satisfy a tremendous need for personal service and
develop a true sense of community for the guest.
* As part of this job, this individual is required to demonstrate good computer skills,
accurately handle cash and charges, and stand for long periods of time.
This is a perfect position for someone who has experience in the luxury hotel world.
Great opportunity for growth.

Requirements

The ideal candidate will possess a positive attitude, collaborative management style and
be focused on delivering exceptional customer service. You're a problem solver who
takes can take both direction and initiative and just gets it done. You're organized and
possess an acute attention to detail. Well-dressed and well-spoken. You're passionate
about service, and are a host, a welcoming presence, the face of the hotel to a
sophisticated clientele.

Job type
Full-time
Location
Baltimore, MD, United States
Department
Front Office concierge
Starting in
As soon as possible
Duration of the contract
Indefinite

Relais & Châteaux

Established in 1954, Relais & Châteaux is an association of more than 580 landmark hotels and restaurants operated by independent innkeepers, chefs, and owners who share a passion for their businesses and a desire for authenticity in their relationships with their clientele.
Relais & Châteaux is established around the globe, from the Napa Valley vineyards and French Provence to the beaches of the Indian Ocean. It offers an introduction to a lifestyle inspired by local culture and a unique dip into human history.
Relais & Châteaux members have a driving desire to protect and promote the richness and diversity of the world’s cuisine and traditions of hospitality. They are committed to preserving local heritage and the environment, as encompassed in the Charter presented to UNESCO in November 2014.

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