[{{ $ctrl._job.status.name | translate}}] Chief Steward / Back of the House Manager
The Landmark London


Job description

The Landmark London is recruiting for a Chief Steward / Back of the House Manager.

Are you passionate about world class service and you would like to continue your career in one of the Leading Hotel of the World?

About the role

We are currently looking for a passionate Chief Steward / Back of the House Manager, to lead our Stewarding Department. This is a fantastic opportunity to join a friendly and welcoming team on a permanent basis, and help us to consistently deliver memorable moments and five star service to our guests and each other.

At The Landmark London, our purpose is to enrich the journeys of our people and our guests and as a Chief Steward / Back of the House Manager, your main duties will include:

• To carry out all tasks as directed by the Executive Chef and to assist in any other areas or duties within the kitchen/ hotel upon request.
• To ensure the smooth running of the Stewarding Department and Staff Restaurant and maintain the Back of the House areas to the highest standards of cleanliness and safety.
• To manage all budgets for both departments ensuring costs are in line with the agreed budget and fully explain monthly results at each P+L meeting.
• To pro-actively ‘walk’ all BOH areas and check standards and document, taking remedial actions where needed.
• To regularly spot check mis en place levels and quality for all F&B outlets, taking appropriate action where necessary.
• To ensure that all equipment for which you are responsible is stored and provided to the various outlets in the highest standard of presentation and in a hygienic manner.
• To ensure that all equipment for which you are responsible is stored and provided to the various outlets in the highest standard of presentation and in a hygienic manner.
• To ensure a banqueting water sample is sent on the first day of each month for bacterial analysis, take appropriate action if required.
• To ensure that night cleaning is carried out to the required hotel standard and is in line with the agreed contract. Spot check and monitor standards on a regular basis, give feedback and take appropriate action when required.
• To ensure a quick, efficient and flexible service is provided by both teams at all times.
• To supervise and guide all stewarding and Staff restaurant team members working practices, standards and mise en place. To give feedback or take any other appropriate action such as disciplinary hearing meetings when required.
• To oversee and drive recruitment for Stewarding and Staff Restaurant by interviewing new candidates, ensuring the company’s recruitment process is followed.
• To ensure all new starters are correctly managed. To include: departmental induction, safe systems of work training, COSHH training and manual handling training.
• In line with Success Factors personally conduct and ensure annual performance reviews are completed and that low or high performers are followed up with any appropriate actions.
• To create, implement and update the training programme for both departments and monitor its progress.
• To ensure personal and team compliance for all mandatory training shows.
• To ensure the team uniform, appearance and personal hygiene is in accordance with hotel policy and procedure.
• To regularly review all working practises within the departments and propose change to ensure continual growth.


The ideal candidate for this position as Kitchen Porters Supervisor will demonstrate the following company behaviors:

•Team Work: To effectively cooperate with team members in order to achieve shared goals together.
•Continuous Improvement: Continuously develop yourself and your team members, with a positive attitude and commitment to excellence.
•Drive for Results: Have insight in the organisation and its processes in order to be decisive and think on a strategic level in order to solve problems independently and efficiently.
•Role Model: The ability to develop yourself and others in order to inspire people, maintain integrity and manage people.
Job type
London, United Kingdom
F&B other
Starting in
As soon as possible

The Landmark London

We are delighted to welcome you to one of the most popular 5 star hotels in London, The Landmark London. We rank among the finest of the capital’s leading luxury hotels in London, and have a distinctive style and ambience that makes us unique.

Our luxury hotel combines classic British elegance and grandeur with the deluxe facilities required by today’s discerning travellers, such as hotel conference rooms, fantastic restaurants and bars, a luxurious Spa & Health Club with a 15 metre swimming pool and a gymnasium.

At our hotel in London, we continually strive to ensure that we not only meet our guests’ expectations, but that we exceed them. We take pride in offering the highest level of service to ensure that we continue to be one of the leading 5 star hotels in London and is the reason why we are one of the most popular wedding hotels in London, too. Therefore, if you want to indulge in a night of pure bliss and relaxation, we recommend you visit our London hotel.

However, you do not have to stay in our hotel in London to take advantage of our fantastic facilities. Our award winning Afternoon Tea is the perfect way to enjoy a leisurely afternoon, and you can indulge in an array of delicious sandwiches, French pastries and freshly baked scones.

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